• Software Engineer, Salesforce

    Job Locations US-OH-Mason
    Posted Date 1 month ago(9/17/2019 1:48 PM)
    Requisition ID
  • .

    Cengage Logo New

    Do you dare to reinvent the future of education?

    At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.


    As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

    Are we right for you?

    We set the bar higher by bringing our unique talents and point of view to the table every day.  We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.


    The Software Engineer, Salesforce will immediately contribute to the ongoing expansion of the platform to enable Cengage’s continuing evolution towards digital learning. Contribution will include both solution engineering in support of internal projects as well as ongoing support for Cengage’s Salesforce.com (SFDC) platform and solutions. The Solution Engineer must understand business requirements and expertly design, develop, and articulate solutions using SFDC capabilities. This role will help ensure that the SFDC engineering team improves efficiency and utilizes the full feature and benefits of the Salesforce systems with a bias towards “Click over Code” (configuration over custom development).

    The candidate will work with a variety of people (platform owners, technical peers and business partners) to ensure that maximum value is delivered to clients and must demonstrate progressive leadership in the full life cycle of the software development environment.

    The candidate must possess superb communication, analytical and time management skills. In addition, he/she must demonstrate ability and desire to continually adapt in a fast-evolving environment; analytical and problem-solving way of thought; overall resilient, flexible, and hardworking personality.

    What You'll Do Here:

    • Responsible for working with platform owners and business partners to understand requirements and recommend design approaches to accomplish requirements and successful solutions.
    • Drive delivery of the solution designs within architecture guidelines
    • Demonstrate deep business knowledge of Salesforce products to drive solution architecture
    • Deliver on both tactical and strategic Salesforce solutions
    • Help resolve and evaluate AppExchange products that would be beneficial for Cengage
    • Work with the architecture and ESB teams ensuring interfaces are aligned with business system standards

    Skills You Will Need Here:

    Experience in providing solutions architecture and delivery for SFDC applications. Excellent analytical, technology, communication, decision-making, problem-solving and SFDC skills are required.

    • Equivalent of 3-5 years of SFDC systems implementation experience preferred
    • Salesfore.com Admin certification is required.
    • SFDC Platform Developer 1 certification is preferred
    • Ability to understand how to effectively translate to SFDC solutions including preparing high level design documents
    • Very strong leadership and influence skills - proven ability to influence to meet project objectives
    • Excellent verbal and written communication to technical audiences, non-technical audiences, and senior management.
    • Solid ability to detail business processes and procedures

    Experience in Salesforce and other technologies with end-to-end implementation in the following areas:

    • 8+ years of engineering and/or architecture experience (with Salesforce or non-Salesforce platforms)
    • Experience with Salesforce Sales Cloud and/or Service Cloud (application design, architecture and development using SFDC) preferred
    • Experience with Propel (SFDC App Exchange partner) preferred
    • Experience with SFDC Communities is preferred
    • Experience with Heroku is preferred
    • Solid understanding of the Apex development platform
    • Solution development experience on implementation projects using Agile and Iterative approach
    • Understanding of key SFDC architectural concepts and how they influence design
    • Force.com platform experience, including the limitation of the platform (e.g. API and governor limits)
    • Evaluation of SFDC with 3rd party solutions
    • Background with architecture concepts (integration styles, architecture styles, patterns)
    • Good understanding of software quality assurance standard methodologies and methodologies
    • Applied knowledge of SFDC and CRM processes including Sales, Services and Marketing functions
    • Knowledge of Business Process Management (BPM) techniques and tools
    • Strong knowledge of Jira is preferred


    Bachelor’s degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience




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