• Director, Technology Solutions Partner

    Job Locations US-MA-Boston
    Posted Date 1 month ago(1/12/2020 5:12 AM)
    Requisition ID
    Job Function
    Information Technology
  • .

    Cengage Logo New

    Do you dare to reinvent the future of education?

    At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.

    As a Cengage employee you will pioneer transforming the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

    Are we right for you?

    We bring our "A" game, unique talents and point of view to the table every day.  We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, everything we do, we do for the learner.  

    What You'll Do Here:

    The chosen candidate would be an experienced leader drawing on his/her multi-disciplinary experiences and extensive exposure to technology solutions.  A self-starter, the role will require the candidate to acquire an in-depth knowledge and understanding of the organization, specifically the long-term strategic objectives of all stakeholders, and working closely with executive management team.  This position is a management role, part leader and part doer, and will suit a candidate with proven problem-solving skills. The chosen candidate will lead the development of strategic roadmap, implement technology solutions and develop the team to support our strategy.


    This position will have the following broad responsibilities:


    Know the Business User:

    Know their workflows, needs, pain points, value drivers, decision making process, unstated intent and goals.

    • Identify the key users who will drive or enable business growth
    • Develop firm understanding of, and clearly articulate the target users' workflows
    • Understand their goals, value drivers, and unstated intent
    • Document user decision making process and relative importance of decision criteria
    • Understand the role of the systems they use and how emerging technology can enable their drivers and goals; determine where technology solutions can solve pain points vs. process improvements
    • Work in collaboration to develop solutions to their key pain points, including documenting requirements, determining feasibility, determining roadmaps and troubleshooting as needed
    • Understand and articulate how GTS strategy impacts business customer workflows, project requests
    • Ability to distill customer needs into key requirements that are aligned to corporate and GTS strategic priorities

    Know our business

    Understand our business context – mission, strategy, competitive differentiators, corporate performance indicators, business resources.

    • Understand and articulate overarching business priorities and how their work ladders up to Cengage Strategy
    • Seek or define clarification for areas of business strategy that are unclear (make and confirm documented assumptions to allow progress to be made)
    • Document the articulation of our platform and workflow specific competitive differentiators and disadvantages
    • Work with customers to prioritize builds that further the overall corporate strategy

    Make bold business decisions

    Decisions that will move us forward while understanding the business risks associated with them and implications for all other stakeholders (Product, Digital Production, Marketing, Sales, Finance, Legal, HR, Engineering, Architects etc.).

    • Define creative solutions to key user needs that advance our strategy
    • Clearly balance the 'reusability/scale' considerations with decisions that delivery value for the specific priority discipline/program at hand
    • Make decisions that advance the overall business strategy and explicitly evaluate and mitigate the risks associated
    • Clearly evaluate the following when making decisions:
      • Alignment to overall corporate strategic priorities
    • Actively manage the technology risk, debt and non-functional requirements as part of the business roadmap

    Be an Integrator

    Lead cross-functionally at all levels. Push information and drive understanding of the strategy and path of execution.

    • Maintain an open and updated and prioritized backlog that has a clearly understandable set of user intent / value stories
    • Actively communicate and manage relationship with all relevant stakeholders (Technology Solution Partners, Technical Product Manager, Engineering and Architecture teams, Leadership Team, GTS Leadership Team)
    • Understand and owns decision that impact other Cengage stakeholders and users
    • Define and create training for other team members in areas of skill and knowledge in which they excel 

    Know our platforms and systems

    Demonstrate foundational understanding of our systems and architecture – importantly how they impact our decision-making process.

    • Demonstrate foundational understanding of internal systems and architecture
    • Make decisions based on an understanding the architectural roadmap and the tradeoffs implied by that
    • Internalize and be able to articulate the implications of the system level diagram / relationships on the program / EPIC at hand

    Own and Lead the business roadmap and macro business processes

    Understand the overall business technology roadmap and how the business operates (i.e. macro business processes).

    • Manage, prioritize and execute on the business roadmap through detailed user stories and excellent cross functional communication / project management
    • Make time personally and for the team to invest in planning the next build cycle during the current build cycle
    • Communicate vision, strategy, and business value effectively to technical team & stakeholders
    • Maintain a clearly documented articulation of 'the why' and makes sure that the user imperative and goal of each story and epic is understood by the team and relevant stakeholders
    • Develop other requirements artifacts (thin slice, process maps/flows etc.) to support the development process
    • Successful delivery of software development projects
    • Maintain scope and meeting established timelines
    • Effectively manage and groom backlog, with sufficient lead time for team to plan the work
    • Demonstrates proactive ownership of problems until they find a clear solution
    • Consistently deliver planned roadmap value
    • Proactively manage interdependencies across teams

    Skills You Will Need Here:

    Basic (Required) General Knowledge

    • Management Consulting experience strongly preferred
    • Extensive experience with information management technology platforms used to store, secure, process and manage data for analytics, insights and advanced analytics
    • Financial services industry experience a plus; highly regulated industry experience a plus
    • Has successfully lead a strategic enterprise data architecture transformation program in another company
    • Comprehensive knowledge and capabilities associated with all aspects of information management platforms
    • An expert in using technology to create new business models that improve the client experience as well as grow the business
    • Strategic thought leadership to orchestrate the insights activities, meeting current needs and anticipating the future analytics and insight needs
    • Has a strong understanding of social media, cloud computing, mobility and data science
    • Solid analytical and organization skills
    • Strong leadership, team building and interpersonal skills
    • Must be able to generate trust and build alliances in the organization;
    • Ability to collaborate across multiple departments and lead by influence in a matrixed organization
    • A strong and empathetic listener, and is able to engage with others verbally in a range of styles and contexts
    • A strategic and critical thinker with attention to detail who regularly seeks innovative architecture solutions to complex business/technical issues
    • Able to build cohesive teams and achieve goals through influence
    • Has excellent verbal and written communication skills and strong consultation skills
    • Experienced with business case creation and validation
    • Is able to identify needs and potential solutions based on the nature of business or workflow problems and challenges
    • Has prior experience in a role or position responsible for program/technical project management in an IT environment
    • Earned a Bachelor’s degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience
    • Is adept at identifying, prioritizing and articulating needs and requirements to meet those needs
    • Is customer focused and has a strong service and solutions orientation
    • Has experience in a business analyst role or in a role with responsibility for assessing business needs and technical gathering requirements to meeting those needs
    • Cross-functional leadership or project management experience
    • Experience in Business System Technology, data warehouse
    • Experience working in, or supporting businesses operating in, International markets – specifically, EMEA, Asia/Australia, Latin America
    • Experience working directly with Business Unit leaders and ensuring technology alignment to execute strategic goals
    • Strong breadth of experience working closely – with well-rounded expertise – across multiple different business functions (e.g. Finance, Sales, Product, Service, Support Marketing, etc.)


    Experience supporting business units in one or more of the following would be valuable:

    • Has experience in a technology/IT leadership role
    • Has experience in digital information subscription business
    • Experience working in, or supporting, customer and technical support services
    • Experience partnering with Business Unit leadership to align strategy with technology roadmap
    • Experience partnering with Strategy leadership to align technology roadmap
    • Experience with foundational business management metrics and financial practices
    • Strong account and client management experience
    • MBA


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