• Sr. Manager, Operations

    Job Locations US-MA-Boston
    Posted Date 4 months ago(10/29/2019 9:08 AM)
    Requisition ID
    Job Function
    Product Management
  • .

    Cengage Logo 210x40

    Do you dare to reinvent the future of education?

    At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.  

    Are we right for you?

    We set the bar higher by bringing our unique talents and point of view to the table every day.  We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

    What You'll Do Here:

    1) Support and develop an agenda of operational excellence:

    • Lead critical analysis and recommendations on long-range projects within the Higher Education and Skills Business
    • Define, structure, and execute operational initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing actionable recommendations
    • Lead the product teams through process innovation and continuous improvement
    • On projects, lead analysts to design and execute for outcomes


    2) Engage deeply in the product organization, among others:

    • Form a deep understanding of Cengage Learning’s products, processes, systems/tools, personnel, and strategic direction
    • Approaches and solutions will often include a direct partnership with front-line teams, process documentation, training plans, and engagement through implementation
    • Along the way, look for new opportunities to explore for increased effectiveness and efficiency, participating directly in an environment of continuous improvement and process innovation

    Skills You Will Need Here:

    Skills and Experiences, You Will Need Here:

    • Four-year college degree in business or related field required
    • Leadership experience plus 5-years of dynamic work history including within a professional services organization (consulting, corp. dev, investment banking, OR product operations)
    • Must work well in a matrix environment across multiple groups and levels
    • Is a self-starter, analytical, and results-oriented; able to prioritize across multiple projects
    • Demonstrated success in data analysis, managing multi-discipline stakeholders, driving complex projects from conception to implementation
    • Strong writing and verbal skills; facile simplifying complex analysis for senior audiences

    Skills and Experiences, That Are Preferred:

    • An MBA or a master’s degree in Engineering, Operations, System Dynamics, or related field(s)
    • Previous Operational Consulting experience at a top Consulting Firm (ex. Booz, Accenture, A.T. Kearney, Deloitte, Bain) or like boutique firms



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