• Systems Analyst

    Job Locations US-MA-Boston
    Posted Date 1 week ago(2/7/2020 3:27 PM)
    Requisition ID
  • .

    Cengage Logo New

    Do you dare to reinvent the future of education?

    At Cengage, we're harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you'll be helping to transform the way people learn. Collaborating with the best of the best, you'll feel challenged and inspired to do breakthrough work. Together, there's no limit to what we can imagine, create and set in motion!

    Are we right for you?

    We set the bar higher by bringing our unique talents and points of view to the table every day. We're curious and comfortable with change and are willing to take risks to transform education for the better. Most importantly, we put learning first with everything we do. We also offer a fun, challenging, and rewarding environment with the opportunity to work with some of the most talented people in our industry.

    What You'll Do Here:

    As a Systems Analyst at Cengage, you will work closely with the business and technical teams responsible for critical internal systems that support Cengage’s digital learning solutions. In this role, you will be a major contributor to user requirements; understanding business needs and ensuring that there is integration between the business and technology. Successful candidates will be able to demonstrate strong analytical skills, as well as thorough understanding of the software development lifecycle.  Problem-solving and conflict resolution skills will also be helpful towards identifying, communicating about and resolving issues. Responsibilities will include:

    • Assisting in solution designs by analyzing requirements; constructing workflow charts and diagrams; system diagrams; studying system capabilities; and writing specifications.
    • Improving systems by studying current practices; suggesting modifications as needed.
    • Recommending controls by identifying problems; writing improved / updated procedures.
    • Monitoring progress of deliverables by tracking activity; resolving problems; recommending actions.
    • Maintaining system protocols by writing and updating procedures.
    • Partnering with engineering teams to develop software solutions.
    • Participating in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.
    • Maintaining professional and technical knowledge of relevant Cengage systems.
    • Troubleshooting and resolving customer-reported errors in accordance with defined SLA’s.
    • Contributing to team efforts by accomplishing related tasks that deliver results, as needed.

    Skills You Will Need Here:

    • Minimum 3 years experience as a System Analyst
    • Degree in Computer Science or equivalent.
    • Demonstrated expertise with writing detailed requirements and acceptance criteria.
    • Demonstrated ability to quickly grasp system architecture inter-dependencies and recommend implementation options.
    • Work experience with Agile software development methodologies and tools.
    • Experience building consensus within and across cross-functional project teams.
    • Demonstrable ability to lead and influence solutions.
    • Familiarity with software development and programming languages.
    • Demonstrated experience working independently; able to balance competing priorities while managing time-sensitive projects with minimal direction in a fast-paced environment.
    • Excellent written and verbal communication skills, including the ability to communicate effectively with technical and non-technical staff.
    • Excellent analytical skills.
    • A great problem-solving attitude.




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