• Enrollment Representative

    Job Locations US-CA-Temecula
    Posted Date 2 weeks ago(2/6/2020 4:55 PM)
    Requisition ID
  • .

    Cengage Logo 210x40

    Do you dare to reinvent the future of education?

    **We have an ongoing need to fill this position, but we may not be hiring right at the time you apply. Please put in an application if you're interested, and we'll follow up as soon as we're able to move forward.**


    At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.


    As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

    Are we right for you?

    We set the bar higher by bringing our unique talents and point of view to the table every day.  We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.   

    What You'll Do Here:

    The Enrollment Representative is responsible for generating sales revenue by matching students to ed2go continuing education / career training programs. Enrollment Representatives will prioritize a high volume of qualified leads, generated through our website, referrals, live chat, and telephone, to achieve personal and team metrics. The Enrollment Representative consults with prospective students ranging from course descriptions and instructors to financing, and enrollment, keeping the customer experience forefront throughout.


    Successful Enrollment Representatives are effective at asking appropriate, probing questions, overcoming objections, and effective management of time, including being voice-to-voice whenever possible.


    • Ensure the highest quality student experience from an individual’s first contact with the school through his or her initial enrollment by leveraging our processes and infrastructure.
    • Generate student enrollment by calling on prospective students, advising them on how the school can meet their educational and career needs and guides qualified applicants through the admissions and enrollment process.
    • Complete all required reports regarding sales and sales campaigns, market feedback and team territory management activities.
    • Maximize your sales conversations using a proven sales methodology and time management techniques.
    • Manage your pipeline to meet/exceed all assigned revenue and enrollment objectives.

    Skills You Will Need Here:

    Basic (Required)

    • Some college coursework or continuing education certification completed
    • Minimum 1 years’ sales experience, where your compensation was directly affected by achievement of goals. i.e. commissioned sales plan
    • Online experience and proficiency; able to navigate sites and applications; technically literate
    • Ability to work beyond conventional business hours to complete assignments as required


    • Demonstrable success in telephone sales
    • Experience in a call center
    • Four-year degree
    • Higher Education Admissions Experience


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