Marketing Operations Coordinator

Job Locations US-MA-Boston
Posted Date 3 weeks ago(6/22/2020 5:53 PM)
Requisition ID
Job Function


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Do you dare to reinvent the future of education?

At Cengage, we're building a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you'll help transform the way people learn about our products. Collaborating with the best of the best, you'll feel challenged and inspired to do breakthrough work.

Are we right for you?

We set the bar higher by bringing our unique talents and points of view to the table every day. We're curious and comfortable with change and are willing to take risks to transform education for the better. Most importantly, we put learning first with everything we do. We also offer a fun, challenging, and rewarding environment with the opportunity to work with some of the most talented people in our industry. Together, there's no limit to what we can imagine, create and innovate!

What You'll Do Here:

As Marketing Operations Coordinator, you’ll be the go-to person supporting the wide-ranging impact of our Directors of Operations, Marketing Technology, Measurement & Analytics, Web, Automation, and the VP of Marketing Operations.


In this role, you'll wear many hats--from gathering inputs for a presentation to consolidating action items to administrative tasks. Your detailed mindset, process-orientation, people-focus and impeccable written and verbal communication skills will be valued by every member of the team. If documented processes, certainty of data, and clear communication make you happy, we want to meet you.


Cengage is an innovative force in the education market, delivering learning technology, content and services for the higher education, K-12 and library markets. You’ll be joining an organization deeply committed to putting students first, offering quality products they want—and can afford. Why not apply?


Essential Duties & Responsibilities:

  • Help scale Marketing Operations’ impact by keeping the team’s internal SharePoint site up-to-date with all marketing processes, references, links.
  • Maintain contract database for technology vendors, ensuring appropriate user access, renewal dates, assisting with contract negotiation meetings and keeping minutes of key discussions to ensure timely follow-up.
  • Assist with new vendor setup, and timely coding and processing of vendor invoices.
  • Support Marketing Operations’ commitment to data quality through regular audits and remediation of data quality errors in Automation and Lead Management.
  • Perform a critical role in Cengage’s privacy function by owning marketing response to all “right to be forgotten” requests, per the General Data Protection Regulation and Cengage policies.
  • Help ensure Cengage’s customer focus by monitoring the general marketing email inbox and marshaling the right resources to resolve customer concerns.
  • Work with the Directors and VP of Marketing Operations to arrange meetings, develop and distribute clear agendas, record minutes and gather status on commitments from these meetings.
  • hoc reporting and projects of many varieties, including generation of campaign result reports to promote data-driven decision making by Marketing team.


Skills You Will Need Here:

 Required Skills/Knowledge/Experience:

  • Bachelor’s degree in Marketing, Business, Communications or related field.
  • 2 years of work experience in a professional office environment.
  • Outstanding written and verbal communication skills.
  • Strong organizational, time-management, project-management skills—with an ability to prioritize workload and manage multiple projects simultaneously.
  • Proven team player capable of working in a fast-paced environment.
  • Basic computer skills required with MS Office experience preferred.


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