Sales Support Specialist

Job Locations US-CA-Temecula
Posted Date 2 weeks ago(6/25/2020 9:17 PM)
Requisition ID
Job Function


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Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.


As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day.  We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.


The Sales Support Specialist provides critical administrative support to the Academic Sales team to improve the productivity, effectiveness, efficiency, ROI, and  partner satisfaction of the entire sales channel. The Sales Support Specialist partners with Account Management to grow partner sales by assisting in the  execution of delivery plans to ensure academic partner success with Cengage’s products and services. This is a support role which provides daily administrative,  operational, and marketing support to academic partners and/or Academic Sales team and is responsible for overall sales/administrative support for the

Academic Sales channel. The candidate must be able to effectively communicate at all levels; from students, to internal and external stakeholders, to higher education executives, to establish and build working relationships. The candidate must have an ability to understand business needs and execute on viable solutions  to reach targeted goals.  

What You'll Do Here:

  • Daily partner support; respond to partner requests and inquiries pertaining to programs, products, & account development within SLA.  Reporting, data entry and integrity; daily reports on internal systems and student  progress, maintain and update CRM database to ensure accurate online and account contact information, assist  partners with ETPL application and renewal processes. 
  • Sales Support; collaborate with Account Management to execute corporate and workforce, grant, government and military funded growth opportunities with partners, target and exceed sales revenue goals and  management objectives for the Academic Sales channel. 
  • Implementation and training; site creation and maintenance, creation and execution of customized partner  trainings and materials for both partner and student‐facing websites, tools, processes and procedures, run  WebEx and Zoom meetings with academic partners and Academic Sales team.
  • Marketing assistance; assist with collateral material/accessories management, including partner kits for sales  meetings and trade show coordination, as directed by Account Management and Sales leadership teams.
  • Communicate and interface with other functional departments and teams to effectively resolve partner inquiries and requests, lead projects and initiatives focused on improving efficiency and productivity for the role and  larger organization.
  • Perform special projects or other duties as directed by the Sales leadership team. 
  • Occasional domestic travel may be required. 

Skills You Will Need Here:

  • Bachelor’s degree from an accredited 4-year university or college. 
  • A minimum of 2 years in customer service or a related sales support role.
  • Excellent organizational skills and ability to manage multiple projects with multiple deadlines simultaneously.
  • Self-starter, team player, critical thinker, can do attitude.
  • Strong telephone, written and verbal communication skills.
  • Excellent time management skills.
  • Proficient computer skills – Microsoft Word, Excel, PowerPoint.
  • Online research experience and proficiency.



  • Prior experience in B2B sales is a plus.
  • Prior experience in channel marketing is a plus.


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