Sales Engineer

Job Locations US-CA-Temecula
Posted Date 2 weeks ago(6/25/2020 9:17 PM)
Requisition ID
2020-8843
Job Function
Outside Sales

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Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.

 

As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day.  We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

 

As a Sales Engineer you are the front-line support with the sales team for all product and support related questions. Working closely with technology, product, and marketing teams, your focus is on supporting sales with expert online education knowledge to grow market share and maintain existing customers. In collaboration with marketing, product, and technology teams, as well as your direct manager you will conduct product training for sales, create personalized sales resources as needed, and be the technical liaison between ed2go and our partners. You will support existing and future business through sales requested activities such as aligning the ideal product for specific sales situations, answering sales questions about products, providing feedback on customer trends, and more.  You report directly to the Sr. Manager of Channel Sales/Partnerships & Operations and work very closely with the field and inside based sales along with your product, marketing and technology colleagues.

 

 

What You'll Do Here:

  • Responsible for supporting the channel sales teams, reporting directly to the Sr. Manager of Channel Sales/Partnerships & Operations
  • The subject matter expert on ed2go’s technical capabilities and offerings
  • Highly resourceful, strategic and creative thinker, result-driven, self-motivated, innovative problem-solver, welcome to change, and works comfortably in a constantly evolving environment
  • Adept at making data-driven recommendations and taking the insights and implications found in the data and relate them through cohesive narratives
  • Able to handle multiple simultaneous projects, meet tight deadlines and remain calm under pressure and in the face of uncertainty
  • Possessing outstanding attention to detail

The Sales Engineer’s responsibilities include…

 

  • Technical Needs Analysis
    1. A high comfort level with internal technical features (XML, API, Reg System Integrations, SSO, LTI, SCORM)
    2. Collect and understand partners technical requirements/needs
    3. Aiding in needs analysis as part of these requests that are technical in nature
    4. Ability to help the partner understand what options are best for them based on their needs, requirements, resources, and goals
    5. Coordinate and collaborate with product and technology teams to align solutions with partners problems and needs
    6. Technical stakeholder for sales channel and partners (voice of the customer)
  • Sales Opportunity Support
  1. Support pulling and massaging data for partner facing pitch decks
  2. Assist Account Managers with pricing strategy by analyzing data
  • Researching and determining which products meet partner’s unique requirement
  1. Gap analysis
  • Demo Dolly
  1. Demoing the strengths of ed2go’s platforms (OAC, partner site, etc.), partner customization options, showing and explaining geolocation from the portal to partner sites, etc. 
  • Value Chain Support
  1. Expert in our value chain as it exists today and how it continues to evolve as we release new features, etc. 
  2. Major stakeholder in our product releases/launches and SME to support the sales team

Skills You Will Need Here:

  • BA/BS degree;
  • Strong online education solution knowledge and understanding
  • Ability to present and train both customers and sales team members
  • Strong content knowledge for area of coverage
  • Excellent presentation skills: both live and virtual
  • Customer engagement skills: both live and virtual
  • Collaborative – must work with Sales professionals, Product Managers, Technology teams, Product Marketers
  • Excellent writing and communications skills
  • Proven project management skills
  • Ability to work in an influence-driven and cross-functional environment
  • Willingness to travel
  • Other duties as assigned

 

Preferred:

  • Experience working with continuing education, workforce training, non-credit baring programs, and employee training solutions
  • Outgoing personality with a focus on relationship building and relationship management with immediate responsiveness to stakeholders.

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