Digital Production Analyst

Job Locations US-MA-Boston
Posted Date 3 months ago(8/10/2020 1:09 PM)
Requisition ID
Job Function


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Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.


Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.


What You'll Do Here:

The Digital Production Analyst is part of the National Geographic Learning team. This position supports the productions workflows to create digital content, QA and validate content, and publish products for customer use. The Digital Production Analyst is a SME of content authoring systems and liaisons between internal stakeholders and software/QA vendors to achieve product acceptance. The ideal candidate will have a strong interest supporting global products and working with international teams.


  • Resolve digital production tasks and assignments needed to support the publishing priorities of the business
  • Act as a SME of content authoring systems and the publishing workflows that support the export and delivery of content from one system to another
  • Manage user access and project workspace configurations for internal stakeholders
  • Facilitate system training as new content authoring projects are launched
  • Perform a weekly review of current issues and prioritization for upcoming sprint planning
  • Liaison with stakeholders to create test plans giving detailed attention to documentation
  • Triage, verify, and manage testing errors reported from QA vendors

Skills You Will Need Here:

  • Ability to manage multiple tasks and digital projects simultaneously
  • Highly organized with a deliberate attention to details and project management
  • Navigates project roadblocks with flexibility/adaptability; seeks to resolve with urgency
  • Balances thinking and planning with action
  • Excellent problem-solving skills and has a passion for detailed documentation
  • Understands the key elements of project management to deliver with success and on time


  • Bachelor’s degree
  • Minimum of 5 years’ experience in digital production type roles
  • Excellent verbal/written communication skills
  • Experience with agile methodologies
  • Knowledge of content import/export packaging and media file formats
  • Background with educational content creation, media editing, and learning management systems preferred


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