Learning Solutions Consultant – Specialized Accounts

Job Locations CA-Toronto
Posted Date 3 weeks ago(10/5/2020 9:21 AM)
Requisition ID
Job Function
Inside Sales


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Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.


Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.


What You'll Do Here:

As a member of the Post-Secondary sales team in Canada, a Learning Solutions Consultant will plan, organize, and implement selling strategies for a defined print and digital product set to achieve established sales targets and goals at accounts within an assigned sales territory.  Sales activities will be conducted in coordination with sales management as well as other customer support. He/she will play a key role and drive Post-Secondary resources in K12 schools and smaller post-secondary accounts. He/she will provide valuable support to other sales regions. In addition, he / she will advise Product teams of marketing trends, competitive developments, and editorial or product improvement opportunities in the field.


Plan, organize, and prioritize sales strategies to achieve established sales targets:

  • Develop and maintain a Territory Plan for managing accounts in the assigned territory utilizing sales database tools
  • Achieve realistic sales targets for both our installed business and new business
  • Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations
  • Effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives
  • Work with other sales personnel (Digital Solutions Managers and Digital Success Specialists) to achieve district and territory sales objectives
  • Participate in planning process for development of District Business Plan to maximize use of team resources
  • Develop and implement plan for effective strategic sampling of e-samples and print

Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals:

  • Conduct sales calls and creating lasting relationships with decision makers and key educators at colleges, universities, K12 schools and distributors
  • Represent full lists across assigned product sets and accounts
  • Sell Custom, Digital and bundling strategies into all sales calls
  • Use Consultative Selling Skills framework to create lasting relationships with key educators and administrators across assigned schools
  • Present strong demonstrations of full product offering, including print, Custom and Digital solutions
  • Develop relationships with buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business
  • Attend conventions and evaluate sales/editorial opportunities as appropriate
  • Provide additional coverage to the sales team as needed

Manage territory resources/Operational Excellence:

  • Qualify sampling needs in advance to avoid excess in shipping costs and units
  • Review sales and sampling reports to impact cost effectiveness of sales process
  • Manage T&E resources effectively

Manage communications and reporting:

  • Exhibit proficient use of technology communication tools
  • Update and maintain customer database (Magellan)
  • Report to manager as required
  • Fulfill team support roles as required, including additional coverage when needed
  • Communicate & coordinate effectively as required with Regional Sales Manager and other sales personnel

Skills You Will Need Here:

  • Possess a knowledge and/or experience in K-12 market preferred
  • Superior organization skills and strong attention to detail and diligent follow up is essential
  • Superior time management skills and proven ability to manage multiple tasks and competing and shifting priorities are essential
  • Very strong interpersonal skills- people want to be around you- and emotional maturity
  • High energy and great communicator and the ability to build relationships with stakeholders, including staff, customers and other members of the executive team 
  • Expert verbal and written communication skills 
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Ability to work in a collaborative environment 
  • Highly resourceful team-player, with the ability to also be extremely effective independently 
  • Proven ability to handle confidential information with discretion 
  • Ability to meet deadlines in a fast-paced environment 
  • Forward looking thinker who actively seeks opportunities and proposes solutions 
  • Avid learner who seeks feedback and consistently expands skills

Basic (Required):

  • University degree
  • At least two (2) years of successful sales (or customer interaction) experience
  • Highly flexible and adaptable to change
  • Driven to succeed
  • Strong interpersonal skills; ability to work well with both external and internal customers
  • Strong presentation skills
  • Demonstrated understanding of applied computer technology
  • Comfortable utilizing technology in performing routine job tasks and for product demonstration purposes
  • Exceptional organizational and time management skills
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint), Adobe Acrobat, and social media web platforms 
  • Ability to travel, as needed, to conferences and sales meetings.



  • Direct sales, marketing or editorial experience
  • Prior publishing sales experience
  • Experience working with digital sales products/applications


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