At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.
We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.
As a member of the National Geographic Learning (NGL) Sales Team, the Customer Success Consultant (CSC) is a new specialist position that engages with our sales team, NGL resources across the organization, and with School (Pre-K 12) customers, on our market leading print/digital solutions.
The CSC works with the Regional Sales team to facilitate sales of our digital products, increase digital capacity as well as serving as the digital advocate for customers, field sales and the overall organization. This position will also drive successful activation, implementation and utilization of our digital products to improve outcomes for students
The CSC will be actively involved in the coordinating of NGL resources such as marketing, product, technology. The CSC will need to demonstrate awareness of curricular trends, knowledge of State and/or National Standards and to ensure NGL is leveraging all capabilities to ensure sales and customer success.
The CSC heavily influences customer selection of NGL solutions by creating, customizing, and delivering high quality sales presentations at a State and a Local District level, developing and delivering pre and post sales implementation coaching to our internal teams and training to our customers (including web based training) and customer service, as well as creating NGL workshops and awareness sessions (as needed) to promote the NGL products. This position will actively participate in a collaborative process to effectively launching new products to sales teams and customers. The CSC is accountable to regional sales performance but reports to the Customer Success Director or Customer Success Associate Manager. The CSC must believe in the joy of learning and the power of education.