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Job Locations US-MA-Boston
Posted Date 3 weeks ago(6/19/2020 10:08 AM)
The Senior International Financial Analyst will be a vital member of a small International HQ team. S/he will be charged with bringing transparency, consistency and accountability to CL International’s go-to-market performance at a customer level.  S/he will work cross-functionally to develop metrics, pipelines and tracking tools which enable global management to drive fact-based performance in concert with local management.   The position performs monthly, weekly and daily compilation of international sales dashboards for Higher Ed (HE), English Language Teaching (ELT) and Gale divisions. Dashboards are communicated to Headquarter (HQ) management, regional executives, and regional sales and marketing directors.  Dashboards include historical customer activity, budget expectations, CRM (Customer Relationship Manager) expectations, and latest forecasts.  This position collects regional feedback and updates dashboards on a dynamic and iterative basis.   - Build and maintain sales reporting dashboards, and communicates results to appropriate management teams - Performs sales analysis by customer, product line and discipline using large data sets gathered from multiple systems and utilizing advanced excel data manipulation techniques - Automate reporting tools via interfaces with regional ERPs, regional CRM, and consolidations tools. Provides leadership on process improvement initiatives in support of Cengage Global Business (CGB) goals - Liaise frequently with teams in Australia, Asia, EMEA, Latin America and the US – across HE, ELT and Gale teams - to request, interpret, and consolidate data - Marry CRM and other tools to disaggregate distributor billings data to the end customer, to the extent possible - Maintain a comprehensive, consistent and readily accessible database of historical International trend data - Build price-volume analysis to ensure regions are capturing the highest possible price, and to ensure discounting is in line with policy - Work with Cengage Technology Services and Finance teams to add Cengage International to standardized digital reporting - Maintain, track and analyze international cash flow forecast - Oversee purchase order process for US-based international expenditures - Ad hoc support for assessment of large institution deals as required - Performs other duties as needed to meet the goals of the team
Requisition ID
2020-8808
Job Locations US-CA-Temecula
Posted Date 2 weeks ago(6/25/2020 9:17 PM)
- Responsible for overall strategic vision and plan for products in their portfolio; achieve or exceed strategic goals for top-line and profit growth. Requires a minimum level of supervision to accomplish goals. - Relentless drive to build winning, customer-driven solutions that solve learners’ problems, achieve Cengage Learning/ed2go’s business goals, and maximize return on investment. - Makes sound, market-informed and data-driven business proposals for investment and other strategic decisions. Does so objectively with the ability and willingness to prioritize investments appropriately for the good of the overall organization. - Develop a strategic business plan for assigned portfolio. Must be objective and willing to make hard choices regarding investment prioritization for the good of the overall organization. - Understand, analyze, identify, define, and size market segments and sub-segments associated with the assigned portfolio. - Bring customer-focused solutions that have strong value propositions, meet demonstrated market needs, and provide unique competitive advantage. - For strategic market areas where the ed2go Business Product Manager is also the market expert for a given product area, they are also responsible for the competitive landscape, and how the product line can evolve to fully meet the needs of end users. - Manage product lifecycle of multiple products simultaneously within scope and budget. - Identify and test product ideas within segments, including the administration of focus groups, advisory boards, reviews, customer meetings and sensing as appropriate. - Regularly analyze product and portfolio plans to align forecasting and measurement of progress towards goals; provide business case for investment decisions. Collaborate with technical product management on building and executing product roadmaps. Work closely with Technical Product Managers and Business Analysts in the creation of user stories, requirements, acceptance criteria, and artifacts needed for development estimation, and sprint planning activities - Own the internal and external personas for your respective product portfolio; evangelize for these personas throughout the discovery, design, and development process - Deeply understand the user experience throughout the customer journey - Deeply understand our internal administrative platforms to develop new enhancements and efficiencies for internal support staff and clients. - Successfully deliver and deploy projects within the established timelines and ensure that all go-to-market activities are executed according to plan. - Provide the Product, Technology, Sales, and Marketing organizations with visibility into the backlog of projects and incremental enhancements - Cultivate effective relationships with Technical Product Managers and Software Development Managers to understand, influence and coordinate on projects related to your platform products - Partner closely with Marketing and Sales teams to develop strong go-to-market plans. - Serve as visionary, project leader, and advocate for the portfolio within the company and for customers - Makes presentations at company sales meetings, customer visits, and conventions in support of sales efforts and to drive sales. - Provide thought leadership on pricing, business model strategies, and setting business goals. - Understand essential aspects of learning design with emphasis on digital learning solutions that address customer workflow and learning challenges. - Potential to lead a team of Associate Product Managers, and/or Product Assistants and related Product staff, for coaching, advising, and advocating for each employee as their needs warrant. Meet all performance review deadlines, providing feedback at assigned times with a focus on career development for all team members.
Requisition ID
2020-8807
Job Locations US-MA-Boston
Posted Date 3 weeks ago(6/22/2020 2:39 PM)
- Curate our employment brand content for use on all viable social media platforms. - Serve as subject matter expert on social media and work closely with the Talent Acquisition team to leverage social media resources effectively. - Work collaboratively throughout Cengage to coordinate and manage a national internship program - Coordinate and manage the Cengage college co-op program - Support and partner with candidates, TAPs and Hiring Managers/Leaders throughout the end to end recruiting process - Maintain Cengage's Applicant Tracking System (ATS) and career portal by opening and closing requisitions and updating job information as appropriate - Post and manage job advertisements on internal and external sites in coordination with the TAP - Coordinate a positive experience for all internal customers and candidates - Develop and disseminate all preparation materials for all participants in the process - Provide timely interview status updates to Talent Acquisition, hiring teams and candidates meeting all service level agreements - Ensure candidate feedback mechanisms are in place and complete, making the TAP aware of completion - Generate offer letters for review, approval and distribution - Execute and complete background and reference checks, providing timely status updates to all appropriate parties - Generate ad-hoc internal reports and respond to data accuracy requests - Participate in project work focused on delivering efficiencies and innovations to drive the TA operation - Submit and manage TA invoices/charges - General administrative work as needed  
Requisition ID
2020-8806
Job Locations US-KY-Independence
Posted Date 4 weeks ago(6/15/2020 4:22 PM)
- You will provide live and non-live support for a variety of digital solutions. - Utilize administrative tools to assist in the analysis of technical issues reported by customers. - You will troubleshoot and resolve customer-reported issues related to the system requirements of Cengage Learning's digital solutions including but not limited to operating systems, browsers, plug-ins, internet connectivity, etc. - Identify issues with digital solutions that require further software development/intervention and forward to the appropriate group. - Identify customer feature requests and communicate up appropriately. - Fully and accurately document customer interactions using a ticketing system. - Provide clear and accurate written and verbal directions to customers and partners.
Requisition ID
2020-8801
Job Locations US-OR-Remote
Posted Date 3 weeks ago(6/22/2020 1:15 PM)
Develop, manage, and retain top sales talent - Recruit and hire “best in class”, field-based Account Executives and Customer Success Managers to fill open positions - Provide initial and on-going training to ensure every Account Executive and Customer Success Manager’s success - Provide accurate and meaningful performance feedback to all Account Executives and Customer Success Managers in a timely manner - Identify performance issues and work to address them with a high degree of urgency - Mange each Account Executive’s professional development and sales success through field-based coaching, formal and informal mentoring, and / or additional training as needed - Coordinating with Sales Program Directors to ensure effective deployment and development of Customer Success Managers - Ensure the retention of top-quality talent through career development / coaching - Develop and coach Account Executives and Customer Success Managers on consultative selling skills - Provide feedback as appropriate on assigned Engagement Managers to their respective managers Create and execute district- and territory-level sales plans - Develop and carry out a strategic District sales plan that drives the Region’s sales success and digital growth - Appropriately deploy Customer Success Manager to provide pre-sales support for digital product sales, with a focus on driving large digital adoptions - Analyze District sales reports, Account Executives’ pipelines, and competitive activity to forecast and drive territory growth - Develop appropriate strategies to take advantage of opportunities and minimize impact of competitive threats - Ensure Account Executives develop and implement effective territory plans through the strategic use of territory planning tools (e.g. the sales force automation / CRM systems) Ensure effective collaboration and communication with internal stakeholders outside the Sales organization - Ensure communication and collaboration between Account Executives and other sales specialists, such as the Inside sales teams - Work with internal teams (Marketing, HR, Finance, Digital Implementation, Institutional Sales, etc) as needed to achieve District and Company sales objectives - Communicate regularly with internal constituents and stakeholders to ensure complete information flow concerning opportunities, threats, etc. - Gather market and competitive intelligence in the assigned District and share with appropriate internal personnel - Assign Customer Success Managers to support digital product training for field sales team through virtual and in-person trainings Provide leadership and direction to District sales team - Communicate Company and Sales vision to team ensuring understanding and commitment - Communicate District and individual sales goals - Drive to exceed assigned sales target for the District by working with Account Executives to help them exceed their individuals’ sales and product mix objectives - Provide enterprise-wide account leadership within assigned District (e.g. bookstores, multi-department sales and strategies that affect an entire account) Administer District budget and ensure reporting requirements are met - Manage District expense budgets including sampling and overall cost center, monitor expenditures by team members and work with them to ensure budgetary compliance - Complete all required reports in a timely manner
Requisition ID
2020-8800
Job Locations US-NY-Clifton Park | US-KY-Independence
Posted Date 3 weeks ago(6/17/2020 11:38 AM)
Plan, organize, and prioritize sales strategies to achieve established sales targets - Identify opportunities for Cengage Learning content, deliverable through traditional texts, eBook, and technology products that represent maximum revenue opportunity. - Develop and revise Territory Plan for every school, utilizing sales database tool (Magellan) - Generate realistic sales targets for all opportunities for both our installed business and competitive takeaways - Create strategic plans for opportunities (including sales campaigns, Custom project specifications and Digital presentations) - Develop itineraries and effectively utilize personnel and other resources to achieve sales objectives - Develop and execute daily plans utilizing sales system to optimize sales calls with both campus decision makers, as well as to the relevant corporate entities. - Develop and implement plan for effective strategic sampling of e-samples and print, as well as teaming with technology resources to effectively demo targeted Cengage Learning technologies. Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals - Conduct sales calls, via the telephone, web conferencing tools, and occasionally in person. - Represent full lists across discipline and school revenue responsibilities - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools - Strong demonstration skills of full product offering, including print, Custom and Digital solutions - Attend conventions and evaluate sales/editorial opportunities as appropriate Represent and facilitate pre and post sales needs for targeted customers, including but not limited to - Develop customer relationships with key individuals at the campuses in order to identify revenue opportunities, while maintaining accurate information in tracking system (Magellan) - Mapping of products into targeted programs' courses. - Demonstrate technologies to generate interest and larger opportunities - Create customer proposals, executive briefings, and other initiatives to maintain and increase Cengage Learning market share. - Provide customer with necessary information to close sales - Utilize technology resources in order to train and troubleshoot Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Scout and report reviewer or faculty consultant leads - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Report to manager as required - Update and maintain accurate and timely business records including contact management, market trends and competitive analysis for each existing and targeted account using customer database (Magellan) - Weekly, monthly, quarterly and annual reporting will be required  
Requisition ID
2020-8798
Job Locations US-CA-Temecula
Posted Date 2 weeks ago(6/25/2020 9:18 PM)
- Account Management - Lead a team of Account Managers that are chartered with building lasting relationships, developing joint innovations, and executing partner focused channel marketing initiatives. - Evaluate, design, and deploy “gold standard” account management practices - Create rubrics/frameworks that help us better understand the existing partner base (personas, engagement, utilization, etc.), as well as strategies, tactics, and KPIs that measure expansion/contraction within the partner base   - Channel & Territory Management - Build and manage complex territory strategies to ensure both short, and long-term goals - Ability to own multi types of complex channel partnerships across different industries and multiple sectors - Understand and optimize our partner ecosystem which includes a variety of customer types, pain-points, business models, deal structures, purchasing power, and product needs. - Elevate our planning and reporting to the next level of excellence for multi-year sales projections, fiscal year planning, quota planning, and in-year execution - Own KPIs for pipeline reporting, risk reporting against plan, and mitigation planning, while focusing on high levels of quality, accuracy, and process consistency   - Talent Enablement & Team Operations - Develop and drive cross-functional initiatives to improve sales operations, increase lead generation, enhance partner engagement, grow key accounts, onboard new key accounts, and enhance overall partner satisfaction. - Mentor and drive a culture of proactive leadership, accountability, creativity, and service. - Lead by example and have the drive to remain client-facing. - Motivate, inspire, coach, and recruit high caliber Account Managers, Sales, and Partner Support professionals.   - Customer Obsessed and Insights-Driven - Represent the voice of the partner/client/customer - Strong desire to support or drive ed2go’s partner (customer) research/intelligence initiatives - Proven ability to leverage customer interactions to understand pain-points, identify trends, and improve overall partner satisfaction and channel performance - Ability to leverage partner insights and collaborate with stakeholders to fuel business strategy, planning, and prioritization - Serve as a stakeholder and key contributor to developing and executing company research priorities   - New Business Development - Drive new business development activity and growth by creating strategic plans, sales forecasts, optimizing territories, and resource planning - Leverage your seasoned and successful track record of winning new deals to lead, coach, and support team members accountable for new business development goals - Own KPI reporting for new business development goals, including data analysis and insights on what’s working and where we have opportunities to improve and optimize
Requisition ID
2020-8797
Job Locations US-MA-Boston
Posted Date 3 weeks ago(6/17/2020 5:14 PM)
As Executive Editor for our Primary list, you will supervise the development of multi-level, multi-component programs, as well as significant strands/components or other programs, in multiple delivery formats. You will participate in research and planning with the goal of meeting the needs of the customer and strengthening National Geographic Learning’s impact in the marketplace. The successful candidate will exhibit educational subject-matter expertise, familiarity with classroom practices, awareness of educational trends in the competitive marketplace, and will be able to apply these towards defining new products/components and contributing innovative, customer-centered ideas to program plans. Through skilled supervision of staff and effective communication with vendors, the Executive Editor will also ensure that our products meet NGL quality, creativity, and market/customer expectations while being produced and delivered on schedule and within budget.   Responsibilities:   1.  Conceptualization and Planning (25%) - Participates in content and editorial research for programs and program components by viewing focus groups, making school visits, and attending professional conferences and webinars, and by reading professional publications. - Works with the Publisher to apply knowledge of market trends and competitive environments to help conceptualize new products and define product configurations and specifications. - Assures that new, customer-centered technology is appropriately integrated into all program plans. Collaborates with digital team to make this happen. - Maintains working knowledge of international and national assessments and standards. Under the supervision of the Publisher and/or Editorial Director, develops program scope and sequence or other program frameworks, ensuring coverage of appropriate skills and content for the products’ target markets. - Supervises the team in applying topics and strategies from the program scope and sequence to the assigned components, ensuring coverage of standards and successful state adoption submissions. - Assists the Publisher and/or Editorial Director in assuring that an appropriate level of customization is anticipated and achieved and that life cycle planning is built into the publishing plan. - Collaborates with program authors and consultants during conceptualization and planning of programs and program components. - Participates in market research debriefs and planning sessions, working with the Publisher and/or Editorial Director to understand research results, to establish program direction that is consistent with the research, and to foster understanding of the direction among project staff. - Manages the editorial team and external contributors to create prototypes and product models for new products, contributing effective and creative ideas that impact product definition. Collaborates with design to ensure that prototypes meet expected guidelines and forward the National Geographic Learning - Collaborates and communicates with colleagues in the publishing center and in other departments to assure consistency within programs and across product lines. - Oversees the creation of program plan documents, including writing and editing specifications, and participates in program planning that accounts for all interdependencies. - Contributes to the creation of project resource plans, including component level budgets and internal labor projections. Develops staffing, freelance, and vendor plans to meet program goals. - Understands formal approval documents and contributes to their creation, as requested.   2. Product Development (45%) - Collaborates with the Publisher, Managing Editor, Production Manager, and Digital Production Manager to determine the best methods to produce products. - Works with the Production Manager, Ditital Production Manater, and Managing Editor to establish and implement workflows, schedules, and end dates. Ensures that component charts are kept up to date. - Leads or supports product launches for assigned components. Collaborates with the Publisher, Design, Production, and Digital to plan launches. Drives the creation of product specifications and ensures accuracy and comprehensiveness. - Assists in directing and managing the product development process. Sets priorities, manages internal and external resources, and solves problems to ensure that products are developed efficiently and within schedule and budget while creating the best quality possible within the parameters. - Creates, monitors, and reports status on schedules of assigned components and problem solves as necessary. Manages component-level budgets and supports the Publisher and/or Editorial Director in managing program budgets. Attends program risk and interdependency meetings. - Manages the selection of editorial vendors, and works collaboratively with the Managing Editors and Production Managers to identify and choose vendors. - Communicates proactively and effectively with all project stakeholders, including internal and external contributors and staff in other departments. - Supervises the writing and editing of content outlines, guidelines, manuscript, and each page stage for all assigned components to ensure that specifications are met and instructional integrity is maintained consistently across components and levels and to assure fidelity to program vision. - Reviews the planning and preparation of content and instructional guidelines for assigned program components. - Researches, writes, edits, and/or reviews content per program guidelines. Assists Editorial director in directing how content is reconciled per authors, consultants, and teacher reviewers. - Maintains factual and editorial quality in own work and reviews editorial team’s work, ensuring factual and editorial quality through all phases of development. - Trains writers and editors to accomplish content and market goals. - As requested, participates in the rollout of new products. - Supervises post-publication reviews and ensures that corrections adhere to agreed-upon department policies, state requirements, budgets, and schedules.  3.  Financial Management (5%) - Understands the components of a project budget and the cost drivers of a project. - Makes development decisions that keep program budgets within approved cost projections. Exercises sound judgment when managing to financial targets. - Assures financial transparency and adherence to department and company policies. - Coordinates with Publishing Operations and with all contributing functions to achieve fiscal discipline within projects.  4. Leadership (15%) - Understands the roles of Sales, Marketing, Inventory, Manufacturing, and Finance. - Participates in leadership forums to support NGL and department vision. - Understands and supports product line strategy. - Manages in-house employees and independent contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. - Shares ideas to take advantage of new opportunities. - Models a high level of expertise in the basics of editorial work and in the use of publishing technologies. - Assists in interviewing, hiring, and training new editorial employees. - Participates and manages partnerships, including internal partnerships with the National Geographic Society. - Initiates and supports process improvement initiatives.  5.  Staff Development (10%) - Assists in formulating staff development policies, programs and schedules. - Assures that staff are prepared to meet changing internal and external needs. - Assists in planning job assignments and mentors staff to ensure best utilization of department talent, appropriate matches between skills and assignments, and overall professional growth among editorial staff. - Evaluates work of staff, including temporary and length-of-project staff, as well as outside vendors. - Conducts performance evaluations for assigned staff.
Requisition ID
2020-8796
Job Locations US-NC-Raleigh
Posted Date 3 weeks ago(6/17/2020 7:29 PM)
The Software Development Manager is responsible for successfully delivering digital projects to meet business objective of the Product Team. This is achieved through leadership of project teams and through close collaboration with partners in the product and technology organizations. In this role, you will develop software models and prototype elements as needed to aid in the productivity of the team. You will also serve as the technology point person on the project team while also personally contributing to the technical deliverables of the project.      Key Duties and Responsibilities: - Collaborate with the Product Manager partner to ensure that all required technology deliverables needed by the product team reach successful completion on the schedule. - Leverage your software development and engineering background to help conceptualize ways that software technology can be brought to the market areas in this domain - Provide advice to the Product Manager regarding technical options to meet business goals - Provide day-to-day team leadership, constantly focusing on how to keep the teams productive and moving forward along the schedule needed to deliver the products - Provide software development expertise to actively contribute to the teams’ deliverables - Track and continuously improve project quality and team throughput - Clear organizational roadblocks and obtain the resources that the teams need to be successful - Coordinate with product and content delivery teams to meet project timelines - Work with the Product Manager to maintain the prioritization of features in the product roadmap(s) for the market domain - Communicate status of project to stakeholders
Requisition ID
2020-8795
Job Locations US-KY-Independence
Posted Date 1 month ago(6/11/2020 10:06 AM)
- You consistently demonstrate professionalism, attentiveness, empathy and courtesy in all situations. - You effectively correspond with internal and external customers, your peer group and others. - Are dedicated to improving the customer experience and promoting customer loyalty and retention. - You are committed to ongoing, personal development and improvement. - You build in to other's success by sharing acquired knowledge through mentoring and training opportunities. - You are an adaptable, stand-out colleague, who flourishes in a team environment, and possesses the ability to work independently - a true self-starter. - Navigate multiple, internal software applications while conversing with customers to resolve outstanding customer service issues - You demonstrate a high degree of multi-tasking and organization to ensure phone, email, cases and other team workload balance reduction. - Dedicatedly resolve product or service problems by clarifying the customer's needs; resolving the root cause of the issue; selecting and explaining the best solution to tackle the request; and following up to ensure satisfaction.    
Requisition ID
2020-8787
Job Locations CA-Toronto
Posted Date 1 month ago(6/10/2020 5:10 PM)
The Human Resources Business Partner (HRBP) will focus on developing strong relationships with managers and employees to maximize the level and effectiveness of our organization’s talent. Working with the rest of the on-site HR team and the corporate HR organization, the HRBP will play a key role in delivering measurable and sustained value-added solutions that will continue to position the company as the Employer of Choice.    Business Partnership:   Understand supported businesses/departments/functions so able to translate the strategic and tactical business plans into HR/people-oriented strategic and operational plans; and able to support the business in a strategic and value-added manner. Evaluate and advise on the impact of long range planning of new programs/strategies and regulatory action as those items impact the attraction, motivation, development and retention of the people resources of the corporation. Be a catalyst for organizational change; assist with organizational design and job evaluation efforts as needed.   Talent Management:   Lead the performance management process for your client teams to ensure employees and managers are trained on the performance management processes and work with management and staff to facilitate goal setting and development plans.  Partner with managers to ensure appropriate development plans are in place to support employee growth.     Training & Development:   Partner with your client team to identify common development needs and work with our Learning & Development team to create training programs and strategies that support the company’s strategic plans and culture.  Facilitate in-house development initiatives to improve competencies and drive promotional readiness.     Organizational Planning & Development:   Function as an objective consultant to management with regard to organizational issues which impact people including organizational structure, managing change, promotions, job titles, career and succession planning. Develop and implement effective communication plans to ensure optimal organizational impact.   Compensation, Rewards & Recognition:   Collaborate with HR centers of excellence and business unit management on annual merit review process and implementation of compensation processes and tools. Review total compensation as it relates to internal/external equity issues. Work with HR management and business unit team to develop and implement local rewards and recognition programs as needed.   Talent Acquisitions:   Help develop viable talent pipelines for the organization and assist in the college relations activities. Provide recruiting support activities including candidate selection to support business objectives. Partner with managers and recruiting staff to define job profiles and ensure equal opportunity for all employees and support of business objectives, sourcing and interviewing candidates, and providing recommendations on the selection of candidates.  Assist in New Hire Orientation with the HR team.   Employee Relations:  Work in conjunction with management teams and employees to coach and facilitate problem solving and develop, implement, and administer employee relations programs that will contribute to a positive and progressive work environment. Provide counsel and ensure prompt investigation for all legal-related matters; ensure that appropriate legal counsel is brought into these matters.   Outreach and AAP Administration:   Coordinate outreach activities and serve as point person for local AAP.  Communicate and educate the local leadership regarding the annual Affirmative Action goals & planning.  Monitor employment process/hiring to ensure that Cengage/Gale is building a diverse and effective workforce.   Other Duties:   Manage projects that support strategic initiatives and help build a culture of engagement for all employees.
Requisition ID
2020-8773
Job Locations US-MI-Farmington Hills
Posted Date 3 weeks ago(6/17/2020 9:47 PM)
- Develop in-depth knowledge of Cengage Contracts Warehouse, including basic features and functionality - Run reports from the Contracts Warehouse to track and follow up on outstanding contracts - Run routine reports from the Contracts Warehouse as requested - Perform basic system maintenance and auditing - Ensure that agreements are executed, returned and captured in Cengage Learning’s Contracts Warehouse - Assist Editorial and the Contracts Services team in uploading documents to the Contracts Warehouse - Perform other duties as needed to meet the goals of the department
Requisition ID
2020-8772
Job Locations US-OH-Mason
Posted Date 1 month ago(6/8/2020 1:45 PM)
- Performs monthly financial reporting tasks, quarterly forecasting and annual planning activities - Supports the product team by compiling financial information to provide guidance and oversight on profitability of products, historical trends and adoption analysis - Reports and monitors actual and budget data in a timely and accurate manner - Performs variance analysis and identifies drivers of business performance - Reviews product investment proposals to provide financial and operational support to product team in preparation of approval - Maintains oversight for operational set up of approved proposals in project planning system (IPS - Integrated Project System) - Prepares materials for product planning meetings - Participates in ad-hoc reporting, initiatives and analysis as assigned - Assists in maintaining data integrity within multiple systems - Investigates discrepancies and provides recommendations - Assists in special projects - Performs other duties as assigned
Requisition ID
2020-8748
Job Locations US-TX-Remote
Posted Date 4 weeks ago(6/15/2020 2:28 PM)
Plan, organize, and prioritize sales strategies to achieve established sales targets - Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools - Generate realistic sales targets for both our installed business and competitive takeaways - Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations - Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives - Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives - Participate in planning process for development of District Business Plan to maximize use of team resources - Develop daily plans utilizing sales system to optimize sales calls on campus - Develop and implement plan for effective strategic sampling of e-samples and print Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals - Conduct sales calls with decision makers - Represent full lists across assigned product sets and accounts - Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools - Present strong demonstrations of full product offering, including print, Custom and Digital solutions - Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business - Implement Direct to Student sales strategies through our Cengage.com portal - Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Scout and report reviewer or faculty consultant leads - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Update and maintain customer database (Magellan) - Report to manager as required - Fulfill team support roles as required - Communicate & coordinate effectively as required with sales specialist and other sales personnel
Requisition ID
2020-8747
Job Locations CA-Toronto
Posted Date 1 month ago(6/2/2020 2:17 PM)
As part of a highly collaborative and motivated team dedicated to serving the Canadian marketplace, the Senior Director, Finance and Operations will assume a strategic role in the overall management of the company and provide overall financial direction, operational oversight and strategic business analysis.   The role will have primary responsibility for planning and forecasting, implementing, managing, reporting and controlling all financial-related activities including the development of financial and operational strategies.  S/he will have local oversight of operations such as HR, IT and the Supply Chain, sharing management responsibility with global Cengage functional leads.  S/he will be expected to work extremely closely with subject matter experts at US-based corporate and shared service locations.   Whereas the primary market served by Cengage Canada will be Post-Secondary, the Senior Director will also liaise and provide local support to Cengage’s Gale, NGL ELT and NGL School, Ed2Go and Milady businesses.   The Senior Director will report to the SVP, CFO & COO of Global Businesses and serve on the Canadian Senior Management Team (SMT.)     - Accountable for delivering expected revenue and profit commitments for Canada - Partners and collaborates with local Senior Management Team and Cengage Global Business Leadership team to execute the strategy and provide feedback to improve team performance and goal achievement - Planning - Support senior managers at all stages of the business cycle including: strategy and decision making, financial planning, goals setting, performance reporting, remuneration and communications. - Direct the preparation of the annual business plan, working closely with senior managers and via key members of the finance team. - Provide the business with key insights into resource allocation, growth opportunities and cost reduction initiatives. - Leading the business through a fact-based, transparent and as consensual budgeting process as possible. - Work closely with senior management team to devise flexible and profitable new business strategies and models.   - Business Performance - financial analysis & reporting: - Oversee the preparation of detailed financial analysis of the business' performance versus plan and prior year. - Ensure prompt and regular management information is delivered to key decision-makers within the business. - Ensure the senior management team are provided with the financial information required in reporting on their KPIs and metrics in their monthly reports and other management reports such as: business performance, investment tracking and effectiveness/throughput. - Approval for all local capital spending recommendations. - Operations - Human Resources - IT services - Supply Chain management, including distribution, inventory planning and manufacturing - Legal - Real Estate - Local oversight, with shared management responsibility, for - Accounting, Tax, Treasury, Risk Management: - Collaborate with US-based corporate groups to ensure overall control of all financial transactions and the annual and monthly accounting activities. - Collaborate with US-based corporate groups to ensure accounting practices are consistent with guidelines from Cengage Learning's corporate financial framework. - Compliance & Regulatory Requirements - financial compliance for Cengage companies, ensuring that the regulatory requirements of all statutory bodies are met regarding all the company's financial affairs, - Company law compliance, - Compliance with company policy in financial areas and revision of local policy maintaining and improving the internal control systems. - Overall responsibility for ensuring that local instances of financial systems and processes are regularly reviewed  - Overall responsibility across Cengage Canada for: - Special Projects: - Support the SMT and Cengage with special projects such as: new business activities, for example, acquisitions and disposal.
Requisition ID
2020-8741
Job Locations US-MA-Boston
Posted Date 1 month ago(6/9/2020 9:40 AM)
- Working directly with Sales and Marketing management to understand business priorities, identify strategic initiatives, and deliver effective and timely and centralized reporting and analytical solutions - Responsible for determining, measuring and analyzing metrics that will allow us to understand in-depth the drivers of Sales Force efficiency and effectiveness - Organizing, framing and delivering those metrics in databases, dashboards and other tools to leadership and the sales force so that we can leverage them on a daily basis to drive step-change improvements in Sales efficiency, effectiveness, productivity and growth in overall revenue and digital sales - Establishing standard operating mechanisms for reporting that efficiently support the sales organization - Deep diving on process efficiencies and operational improvement areas for the sales force – identifying barriers, recommending solutions and implementing operational improvements - Supporting key Sales and Marketing strategic projects with detailed analysis, structuring and insight - Support ad hoc analysis and special projects as needed by Sales and Marketing Leadership.
Requisition ID
2020-8740
Job Locations US-MA-Boston | US-IL-Chicago
Posted Date 3 weeks ago(6/22/2020 11:10 PM)
The Product Marketing Director for Mathematics will to contribute to the success of our mathematics product lines by directing and supervising all marketing aspects related to product development, strategic marketing plans, and implementing campaigns that help achieve revenue goals. The Product Marketing Director oversees sales and customer support for all assigned product lines. The Product Marketing Director is expected to have an in-depth understanding of the content and strategies of designated product lines as well as knowledge of current trends for curriculam and marketing best practices. Key attributes for a successful Product Marketing Director include flexibility, attention to detail, organization, creativity, and deep market knowledge.   Responsibilities Include:   The Product Marketing Director for Mathematics will have responsibility for the partnership between National Geographic Learning and Big Ideas Learning (BIL) as well as effectively marketing of our grades K-5 Mathematics product line. - Guide National Geographic Learning's (NGL) partnership with BIL on all aspects of the business, helping to drive revenue growth and market penetration. Developing and executing high-impact marketing plans you will create brand awareness, develop strong lead generation, and successful adoption of BIL’s K-12 core mathematics programs. You will also need to maintain market knowledge of trends, issues, and competitors in the market space, to drive stronger messaging, strategy, and collaboration with BIL. - Regular collaboration with BIL on national and state-specific product development, third-party product reviews, coordinated marketing plans, and other initiatives to ensure the successful revenue growth. Coordinate successful campaign partnership in key market areas such as state-adoptions. - work with BIL and NGL Sales teams on both national and territory-specific sales campaigns, including strategy development and execution. Collaborate on the development of sales goals for BIL and NGL. Communicate forecasts, state updates, and market trends to inform product development, sales sampling forecasts, and market positioning. Work with BIL and NGL on sales processes and elements of financial impact such as sales/gratis protocols, pilot procedure/terms, professional development terms, and special offers. - Work across groups and departments to maximize information sharing and improve the exchange between the product management team and sales, marketing, development, fulfillment, and support. - Mentor team members to ensure the quality, consistency, and timeliness of the department's output, while also prioritizing and focusing on actions, efforts and resources that can help meeting revenue and expense goals.
Requisition ID
2020-8734
Job Locations US-CA-Temecula
Posted Date 1 month ago(5/29/2020 2:29 PM)
The Enrollment Representative is responsible for generating sales revenue by matching students to ed2go continuing education / career training programs. Enrollment Representatives will prioritize a high volume of qualified leads, generated through our website, referrals, live chat, and telephone, to achieve personal and team metrics. The Enrollment Representative consults with prospective students ranging from course descriptions and instructors to financing, and enrollment, keeping the customer experience forefront throughout.   Successful Enrollment Representatives are effective at asking appropriate, probing questions, overcoming objections, and effective management of time, including being voice-to-voice whenever possible.   - Ensure the highest quality student experience from an individual’s first contact with the school through his or her initial enrollment by leveraging our processes and infrastructure. - Generate student enrollment by calling on prospective students, advising them on how the school can meet their educational and career needs and guides qualified applicants through the admissions and enrollment process. - Complete all required reports regarding sales and sales campaigns, market feedback and team territory management activities. - Maximize your sales conversations using a proven sales methodology and time management techniques. - Manage your pipeline to meet/exceed all assigned revenue and enrollment objectives.
Requisition ID
2020-8732
Job Locations US-MA-Boston
Posted Date 2 months ago(5/21/2020 12:12 PM)
We are looking for an experienced, senior marketing automation specialist to join our team. The successful candidate is a detail-oriented and intelligent individual who can make an immediate positive impact. Your mission is to design, build, and measure marketing programs, and improve the effectiveness of our marketing automation platform (Eloqua). In this role, you can have a significant impact in an already rapidly growing organization. You will work closely with marketing stakeholders in an agency-like environment. This role reports to the Marketing Automation Director who oversees the execution of all demand gen campaigns.  Daily tasks will include, but are not limited to, end-to-end campaign build (segment, email, canvas, etc.), development of dynamic content and other customization, program canvas and lead scoring design. The goal is to deliver high-quality marketing programs and help increase speed / agility throughout our overall campaign processes. This is a great opportunity for a self-motivated, highly technical individual who thrives in a dynamic environment.  The successful candidate will have 3+ years of proven, hands-on experience building, launching and optimizing successful marketing automation programs in Eloqua.   - Understand and help improve our marketing automation strategy and process - Build and maintain automated marketing campaigns with performance focus - Lead nurturing – iterate to find the best timing and message to move leads down the funnel - Build out complex campaigns in a clear and maintainable manner - Assist in the technical conceptualization of demand creation, nurturing and scoring program strategy - Assist in the maintenance of the marketing automation platform including scoring, forms, multi-touch drip nurture and broadcast emails, profiling, segmentation, and other workflows - Reinforce and support marketing automation best practices - Help minimize list fatigue and opt-outs to improve email deliverability - Ensure timeliness and quality of all deliverables
Requisition ID
2020-8717
Job Locations US-MI-Farmington Hills | US-NC-Raleigh | US-CA-Temecula
Posted Date 2 months ago(5/20/2020 2:44 PM)
As a Technical Product Manager for the ed2go product, you will need to know the user, the market and the business landscape.  You will make bold decisions, be an integrator and own the product development process. Responsibilities - Collaborate with Business Product Managers, stakeholders and cross-functional team members to validate, organize and prioritize new features. - Define creative solutions to meet key user objectives and goals to advance the ed2go strategy. - Direct and steer the product requirements through the Agile development process to successful delivery and acceptance. - Maintain a clearly documented articulation of 'the why' and ensure the user imperative and goal of each story/epic is understood by the team and relevant stakeholders. - Define success criteria for testing and feature acceptance. - Proactively manage interdependencies across teams. - Actively manage the technology risk, debt and non-functional requirements as part of the roadmap. - Own and drive the team through the software development lifecycle process using Agile methodologies, ensuring scope and timelines are met. - Effectively manage and groom backlog, with sufficient lead time for team to plan the work - Participate or lead Agile ceremonies including daily standup, sprint reviews, sprint planning, and retrospectives, seeking continuous practice and process improvements to ensure the work is balanced and commitments are met. - Communicate status, progress and issues with stakeholders (Business Product Managers, Marketing, Sales, Engineering, Architects, etc) and business leaders regularly. - Hands-on technical troubleshooting with the engineering and QA teams to do everything you can to help move work forward. - Serve as a product evangelist and subject matter expert, providing internal and customer training. - Learning and staying current on new technologies and best practices.
Requisition ID
2020-8706

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