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Job Locations US-MA-Boston | US-OH-Cincinnati
Posted Date 2 months ago(5/19/2020 10:27 AM)
The Associate Product Manager is an entry level Product Management (PM) role at Cengage with an expectation that you are ready to independently own the full PM responsibilities within 12-24 months.   Associate PMs serve the same function as PMs for their given product group. Similar, to the Product Manager, the Associate PM is responsible for crafting the product strategy, making product decisions, and leading a cross-functional pod. The APM role differs from the PM role in that there is a larger focus on learning and development. During one’s time in the role, an Associate PM hones the skills and competencies expected of full PMs.   Lead a profitable product line and develop a strategic business plan in partnership with the Product Director. This job ideal candidate can be objective and willing to make hard choices regarding investment prioritization for the good of the overall organization. Ability to: - use data to make market-informed business proposals, take mitigated risks and inform strategic decisions, translate strategy into organized end-to-end development plans with budgets, resources, performance goals, and key milestones - execute plans successfully by hitting deadlines and goals - demonstrate strong communication skills with keen ability to facilitate team meetings, focus groups, interviews, presentations and training - understand the basic tenants of learning design and theory - establish yourself as product champion and team leader -- willing to take accountability and ownership - Understand, analyze, identify, define, and size market segments associated with the assigned portfolio. - Manage product lifecycle of multiple products simultaneously within scope and budget. - Fully understand and track all product activity that affects assigned portfolio, including any product launches/enhancements and competitor movement. Develop a keen understanding of all competitors; develop an ability to anticipate competitor activity as it pertains to product medium or subject area. - Identify and test product ideas within segments, including the administration of focus groups, advisory boards, reviews, customer meetings and sensing as appropriate. - Regularly analyze product and portfolio plans to align forecasting and measurement of progress towards goals; provide business case for investment decisions. Suggest and monitor production budgets and schedules. - Partner closely with Marketing and Sales teams to seed and secure adoptions and work closely with colleagues in other functional areas (Development, Production, Marketing, Sales, Technology, etc. - Makes presentations at company sales meetings, campus visits, and academic conventions in support of sales efforts and to drive sales.
Requisition ID
2020-8697
Job Locations US-CA-Temecula
Posted Date 1 month ago(5/29/2020 10:54 AM)
- Develop and drive campaigns aimed at acquiring new corporate channel partners suitable for the products we offer - Collaborate closely with product, marketing and sales to develop marketing programs, collateral, and sales enablement toolkits that drive value and revenue for the business - Overseeing day-to-day channel operations - Collect and analyze data to ensure efforts are aligned with opportunity and revenue potential - Develop integrated and comprehensive marketing plans in support of key channel sales and marketing initiatives - Drive collaboration with partners' marketing counterparts to plan, develop and execute agreed upon marketing and communications projects - Regularly meet with sales, partners and product management to understand impact on current business and market trends and to ensure that programs meet their needs - Provide timely and relevant channel-enablement communications, promotions and education - Manage budget and provide accurate forecasting across a range of partner accounts - Report impact of channel marketing activities, including determined KPIs and ROI - Use internal and external customer feedback and performance data to optimize marketing mix and budget - Help with management of channel marketing automation platform and other resources and tools - Assist with conference planning and execution - Manage communications to internal, B2B and B2C stakeholders - Act as primary contact for PR/Communications/Partnerships for new partner acquisitions - Supporting the marketing team with customer insights and research to inform marketing strategies - Attend and participate in meetings as required, prioritize tasks, and manage multiple projects while meeting deadlines - Stay abreast of current marketing trends, effective methods of digital communication/delivery and digital marketing tactics - Complete other duties assigned to meet company goals
Requisition ID
2020-8693
Job Locations US-MA-Boston
Posted Date 4 days ago(7/7/2020 2:06 PM)
The Eloqua System Administrator is responsible for supporting the Cengage instance of Eloqua, working closely with business process owners in Marketing Operations, Marketing Automation, Global Technology and the global business. Responsibilities:   · Responsible for system administration of Eloqua: o Setting best practices for the Cengage global business o Recommending process improvements o Implementing system enhancements o Implementing and managing integrations – new and existing · Partner closely with Marketing Operations and Marketing Automation to support business needs related to campaigns · Working closely with the Director, Marketing Technology Operations, partner with Cengage Global Technology owners on Eloqua integrations within Cengage, including Salesforce. · Gather, analyze and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end users. · Partner with stakeholders to analyze, understand and improve marketing operations that increase employee productivity and end-user effectiveness. · Create business process models using best practice techniques, including current and future state solution design documents using requirements gathered. · Write functional and technical specifications for technical team members. · Research production system issues, resolve user problems and escalate when necessary. · Create and execute unit, integration and user acceptance test plans, including use cases and test data. · Occasionally manage the delivery of projects, including project plans, status meetings, progress reports and initiation/closure activities. · Create and deliver functional documentation for sales and marketing applications that support business operations. · Create, deliver and present end-user training materials to Eloqua users throughout the organization. · Help manage backlog of production issues and enhancement requests.
Requisition ID
2020-8662
Job Locations US-CA-Anaheim | US-CA-Long Beach | US-CA-Riverside | US-CA-Santa Ana
Posted Date 1 week ago(7/1/2020 5:06 PM)
Plan, organize, and prioritize sales strategies to achieve established sales targets - Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools - Generate realistic sales targets for both our installed business and competitive takeaways - Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations - Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives - Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives - Participate in planning process for development of District Business Plan to maximize use of team resources - Develop daily plans utilizing sales system to optimize sales calls on campus - Develop and implement plan for effective strategic sampling of e-samples and print Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals - Conduct sales calls with decision makers - Represent full lists across assigned product sets and accounts - Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools - Present strong demonstrations of full product offering, including print, Custom and Digital solutions - Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business - Implement Direct to Student sales strategies through our Cengage.com portal - Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Scout and report reviewer or faculty consultant leads - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Update and maintain customer database (Magellan) - Report to manager as required - Fulfill team support roles as required - Communicate & coordinate effectively as required with sales specialist and other sales personnel
Requisition ID
2020-8633
Job Locations US-KY-Independence
Posted Date 3 weeks ago(6/23/2020 5:15 PM)
- You consistently demonstrate professionalism, attentiveness, empathy and courtesy in all situations. - You effectively correspond with internal and external customers, your peer group and others. - Are dedicated to improving the customer experience and promoting customer loyalty and retention. - You are committed to ongoing, personal development and improvement. - You build in to other's success by sharing acquired knowledge through mentoring and training opportunities. - You are an adaptable, stand-out colleague, who flourishes in a team environment, and possesses the ability to work independently - a true self-starter. - Navigate multiple, internal software applications while conversing with customers to resolve outstanding customer service issues - You demonstrate a high degree of multi-tasking and organization to ensure phone, email, cases and other team workload balance reduction. - Dedicatedly resolve product or service problems by clarifying the customer's needs; resolving the root cause of the issue; selecting and explaining the best solution to tackle the request; and following up to ensure satisfaction.    
Requisition ID
2020-8627
Job Locations US-KY-Independence
Posted Date 1 month ago(6/2/2020 4:35 PM)
- You will provide live and non-live support for a variety of digital solutions. - Utilize administrative tools to assist in the analysis of technical issues reported by customers. - You will troubleshoot and resolve customer-reported issues related to the system requirements of Cengage Learning's digital solutions including but not limited to operating systems, browsers, plug-ins, internet connectivity, etc. - Identify issues with digital solutions that require further software development/intervention and forward to the appropriate group. - Identify customer feature requests and communicate up appropriately. - Fully and accurately document customer interactions using a ticketing system. - Provide clear and accurate written and verbal directions to customers and partners.
Requisition ID
2020-8626
Job Locations US-MI-Farmington Hills
Posted Date 4 months ago(3/16/2020 1:07 PM)
Software Engineer for Cengage Learning, Inc. in Farmington Hills, Michigan to perform full stack development and maintenance of a platform, which serves 100+ Gale products along with various front-end and back-end services. Break down, estimate, and provide just-in-time software application design for small increments of work. Maintain and enhance end-to-end modules, including controllers, handlers, business logic and data classes. Develop and design new features for Gale products primarily in Java and JavaScript including writing tests for Java and JavaScript code. Write SQL scripts and stored procedures for the new product definition and product setup and promote it to different environments. Create user stories in JIRA. Design and develop UI and provide enhanced UI experience with improved accessibility. Work with other team members to develop features and resolve defects including working with business owners to assist in verifying functionalities. Engage with quality assurance engineers and conduct testing of features. Follow Agile practices, including user feedback, daily stand up, pair-programming, test-driven development, user stories, weekly demonstrations, retrospective, Agile roles and timeboxing. Follow best programming practices involved in Object Oriented programming and design patterns. Promote improvements in version control processes and tools, continuous integration, project build, and project automation. Provide direction on software development and share knowledge with team members in areas of expertise. Continuously act to enhance knowledge of new technologies, business processes, and project management skills, staying abreast of trends, latest industry developments and knowledge sharing among colleagues. Provide software development and support for portions of one or more applications, which may span multiple product or platform development teams. Effectively communicate and translate feedback, needs and solutions. Perform root cause analysis, technology evaluation, and design spikes. Commit to completing well-defined software development work and deliver on those commitments.
Requisition ID
2020-8599
Job Locations US-OH-Mason
Posted Date 2 months ago(5/2/2020 1:44 AM)
As an Inside Sales Consultant will be responsible for the following: - Creating new relationships with customers over the phone, and maintaining strong relationships with established customers. - Providing customers with sales quotes and online demonstrations of our products. - Collaborating with other Inside Sales Consultants in an open, team environment. - Effectively analyzing, defining, and solving problems. - Using a contact management system to plan and complete sales activities, and consistently meeting sales goals. - Managing a territory with strategic planning skills and strong time management. - Planning effectively, but accepting changes with flexibility and a vigor to pursue new directions. - Conducting regular self-paced learning to further develop your skills and knowledge. - 20%-25% Travel to work conventions, visit key customers and attend our National Engagement Summit.
Requisition ID
2020-8595
Job Locations US-KY-Independence
Posted Date 3 months ago(4/1/2020 10:02 AM)
As a member of the Higher Education sales team, an Account Executive will plan, organize, and implement selling strategies for a defined print and digital product set to achieve established sales targets and goals at accounts within an assigned sales territory. Sales activities will be conducted in coordination with sales management, as well as specialist Field and Inside Sales personnel. An Account Executive will build relationships with decision makers, represent and promote assigned Cengage Learning products to customers, and provide post-sales support as needed to drive sell-through, digital activations, and usage. In addition, he / she will advise Product teams of marketing trends, competitive developments, and editorial or product improvement opportunities in the field. Plan, organize, and prioritize sales strategies to achieve established sales targets · Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools · Generate realistic sales targets for both our installed business and competitive takeaways · Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations · Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives · Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives · Participate in planning process for development of District Business Plan to maximize use of team resources · Develop daily plans utilizing sales system to optimize sales calls on campus · Develop and implement plan for effective strategic sampling of e-samples and print   Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals · Conduct sales calls with decision makers · Represent full lists across assigned product sets and accounts · Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account · Sell Custom, Digital and bundling strategies into all sales calls · Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools · Present strong demonstrations of full product offering, including print, Custom and Digital solutions · Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business · Implement Direct to Student sales strategies through our Cengage.com portal · Attend conventions and evaluate sales/editorial opportunities as appropriate   Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts · Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions · Scout and report reviewer or faculty consultant leads · Identify and report trends that could generate new content or marketing models for Cengage Learning   Manage territory resources/budget · Qualify sampling needs in advance to avoid excess in shipping costs and units · Review sales and sampling reports to impact cost effectiveness of sales process · Manage T&E resources effectively   Manage communications and reporting · Exhibit proficient use of technology communication tools · Update and maintain customer database (Magellan) · Report to manager as required · Fulfill team support roles as required · Communicate & coordinate effectively as required with sales specialist and other sales personnel
Requisition ID
2020-8589
Job Locations US-Remote
Posted Date 1 month ago(6/1/2020 2:28 PM)
Reporting to the District Manager, as a Field Customer Success Manager you will provide pre-sale support for digital product sales, with a central focus on driving large digital adoptions - Working with your District Manager you will create district-wide strategies to increase digital sales and usage - Develop and maintain relationships with IT decision makers and administrators at key digital accounts in assigned accounts - Maintain up to date knowledge of all systems, policies and procedures on campuses that can and could affect successful implementation of digital products - Partner with District Manager, Account Executives, and Learning Consultants in digital learning solution sales by participating as needed in large adoption sales discussions and demonstrating depth of Cengage digital solutions support - Identify potential Digital Power Users and collaborate to involve them in the Cengage Learning Digital Power User Program - Coordinate with Engagement Manager to develop digital product account development strategies at large accounts in the assigned district - Proactively engage with existing customers to drive retention of large digital adoptions Provide digital training and product implementation support at large digital adoptions - Partner with customers’ IT administrators and digital learning specialists to ensure smooth implementation of digital solutions - Provide virtual and in-person product training for faculty and other key users (eg TAs) at large adoptions - Coordinate and deliver First Class In-Service at start of each term for large digital adoptions - Provide weekly post-sale training and implementation updates to appropriate District Manager, Account Executives, Learning Consultants and Digital Solutions Coordinators - Collaborate with other CSMs to plan and conduct Digital Implementation workshops to connect successful users of our digital products and build a concrete peer-support network - Coordinate with District Manager, Account Executives, Learning Consultants, Digital Solutions Coordinators, and others to ensure complete customer service for large digital adoptions - Take intervention action as necessary to improve of customer service experience Monitor usage of digital products and design & implement usage growth strategies at large digital adoptions - Work with data & analytics provided by Sales Operations to monitor digital product usage at large adoptions - Proactively identify at-risk adoptions due to digital usage issues - Gather feedback from customers, Account Executives, Learning Consultants, Digital Solutions Coordinators, and other internal stakeholders to identify barriers to usage - Develop strategies to increase usage and work with internal stakeholders and customers to implement those strategies Gather customer feedback and market intelligence and share with internal Product and Sales teams to help improve customer experience and outcomes from our digital solutions - Provide Editorial, Sales, and Marketing with competitive information and customer feedback regarding our digital solutions to improve customer experience, efficacy, and engagement - Ensure the transfer of product knowledge to the Inside sales teams by working with Account Executives and Learning Consultants and conducting selected joint customers calls - Identify and report discipline- / school-specific trends affecting future product opportunities to Editorial, Marketing and Product Development - Provide product market feedback to in house teams on a bi-weekly basis - Work with in-house teams to identify targets for digital pilots
Requisition ID
2020-8588
Job Locations US-FL-Remote
Posted Date 1 month ago(5/31/2020 8:16 PM)
As a member of the Higher Education sales team, an Account Executive (Orlando based territory) will plan, organize, and implement selling strategies for a defined print and digital product set to achieve established sales targets and goals at accounts within an assigned sales territory. Sales activities will be conducted in coordination with sales management, as well as specialist Field and Inside Sales personnel. An Account Executive will build relationships with decision makers, represent and promote assigned Cengage Learning products to customers, and provide post-sales support as needed to drive sell-through, digital activations, and usage. In addition, he / she will advise Product teams of marketing trends, competitive developments, and editorial or product improvement opportunities in the field. Plan, organize, and prioritize sales strategies to achieve established sales targets · Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools · Generate realistic sales targets for both our installed business and competitive takeaways · Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations · Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives · Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives · Participate in planning process for development of District Business Plan to maximize use of team resources · Develop daily plans utilizing sales system to optimize sales calls on campus · Develop and implement plan for effective strategic sampling of e-samples and print Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals · Conduct sales calls with decision makers · Represent full lists across assigned product sets and accounts · Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account · Sell Custom, Digital and bundling strategies into all sales calls · Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools · Present strong demonstrations of full product offering, including print, Custom and Digital solutions · Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business · Implement Direct to Student sales strategies through our Cengage.com portal · Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts · Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions · Scout and report reviewer or faculty consultant leads · Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget · Qualify sampling needs in advance to avoid excess in shipping costs and units · Review sales and sampling reports to impact cost effectiveness of sales process · Manage T&E resources effectively Manage communications and reporting · Exhibit proficient use of technology communication tools · Update and maintain customer database (Magellan) · Report to manager as required · Fulfill team support roles as required · Communicate & coordinate effectively as required with sales specialist and other sales personnel
Requisition ID
2020-8546
Job Locations US-MA-Boston
Posted Date 2 months ago(5/19/2020 4:57 PM)
The Senior Research Manager will work closely with key stakeholders, including team members from Product, Platform, and Strategy. The manager will design and execute ongoing and custom projects that may include market, product, platform, and commercial model research.  Projects could span better understanding student and instructor needs to optimizing Cengage’s digital product design and user experience to helping determine how best to support faculty and colleges dealing with COVID-19.  All projects may include qualitative and quantitative analysis and data visualizations that drive decisions through consultative partnerships and compelling storytelling.      Essential Responsibilities/Duties: - Translate business questions and hypotheses into qualitative and quantitative research projects - Develop analysis plans (handled internally or externally by research partners) in service of project objectives, including internal data analysis, secondary research and/or recommending/employing statistical methodologies such as segmentation, multivariate analysis, discrete choice modeling, and experimental design, etc. - Execute research to complement primary research as needed - Develop insights and implications from the research, and share and interpret those learnings and recommendations with the internal client team in an impactful and client-ready fashion - Data-mine rich clickstream data to create behavioral segments and usage insights - Design and implement scalable processes to answer recurring student and/or instructor research questions 
Requisition ID
2020-8528
Job Locations US-MA-Boston | US-NY-Clifton Park | US-MI-Farmington Hills
Posted Date 5 months ago(2/12/2020 1:59 PM)
The Data Analyst, Product Data Analytics will be responsible for delivering data-driven insights across the finance, product, strategy, technology, and legal groups designed to significantly improve Cengage’s Higher Education and Skills product and content development. The Data Analyst will be a critical contributor to the team, focusing on deriving business outcomes from data, driving improvements in data quality, building out new proof of concepts, engaging and communicating analysis to cross-functional teams, and providing analytic and operational support to multiple areas. Cengage Learning is a collaborative environment. This role will bring data-first thinking to projects that are transformational in nature. The right candidate will possess strategic thinking, effective problem structuring, proven analytical skills, and an ability to influence within diverse teams. This position is full-time, on-site in one of the following locations: Boston, MA/Mason, OH/Clifton Park, NY. · Form a deep understanding of Cengage Learning’s product data, processes, systems and tools, while shaping workflow best practices and improving data integrity · Assist in structuring and executing operational and strategic initiatives by gathering and synthesizing relevant data, leading analyses, and developing final recommendations and documentation · Drive analysis to recommendations to meaningful operating results, such as higher quality, faster cycle times, less costly, etc. · Capture and communicate findings within broader project structure; maintain healthy project management practices, including work plan development and tracking To successfully accomplish the above, engage with and on cross-functional teams
Requisition ID
2020-8490
Job Locations US-Remote
Posted Date 5 months ago(2/11/2020 10:52 AM)
The Web Accessibility Specialist is responsible for technical development support and promotion of Cengage’s aspiration to create inclusive, accessible learning experiences, with a focus on web accessibility. The Web Accessibility Specialist serves as the Learning Center of Excellence’s technical accessibility subject matter expert for web accessibility –providing consultation for the design, production, and modification of digital media for Cengage product and platform teams to promote compliance with WCAG 2.1 standards. This role is critical to identifying accessibility barriers in digital products and proposing solutions to overcome them.  The Web Accessibility Specialist plays a critical role in communicating clear and consistent messaging involving web accessibility to all stakeholders, implementing web accessibility processes and procedures, and helping implement accessibility best practice in platform and digital media development. The Web Accessibility Specialist will work closely with the Accessibility Manager to ensure product teams receive the training, ongoing development, and support required to design, produce, and deliver accessible digital products. The Web Accessibility Specialist is an ambassador for Cengage’s commitment to inclusivity and accessibility both inside and outside of Cengage. Working in partnership with peers at Cengage is required to ensure stakeholders are aware of accessibility legislation and best practices that impact accessible web development, the organization and its products/platforms, and customers. Responsibilities - Collaborates with sales, product, and platform teams regarding accessibility concerns within digital products, fostering the development of improved digital learning experiences. - Participates in accessibility evaluations of Cengage products, documenting results, and recommending improvements to enhance web accessibility. - Works directly with institutions to understand accessibility concerns and determine feasible solutions. - Collaborates with the Accessible Design Specialist to incorporate accessibility best practices and WCAG standards into Cengage products and platforms. - Participates in the creation of processes, procedures, and documentation related to web accessibility. - Provides web accessibility consultation and training for internal Cengage stakeholders. - Develops training resources related to web accessibility. - Provides consultation to Cengage product and platform teams, and vendors for developing accessible features and media. - Collaborates with external parties to establish resources and partnerships to enhance accessibility within Cengage digital media and platforms - Assists product and platform teams in prioritizing and planning web accessibility efforts based on WCAG and value to learners. - Collaborates with the Accessibility Coordinator to facilitate internal and external customer communication and support. - Assists in triaging incoming accessibility requests; monitors, investigates and responds to the requests submitted. - Performs preliminary accessibility audits with respect to customer concerns. - Participates in the creation of internal and external messaging regarding Cengage accessibility practices, philosophies, and vision. - Maintains knowledge of accessibility legislation and WCAG. - Participates in accessibility conferences, as needed.
Requisition ID
2020-8482
Job Locations US-MA-Boston
Posted Date 5 months ago(2/12/2020 3:36 PM)
Cash Management - Oversee the reporting of the company’s daily international cash position.  Assist Treasurer in reporting of Daily global cash position and monthly tie-outs to reported cash - Fund affiliates via intercompany loans, track loan balances, and coordinate repayments - Develop short-term investment strategies and a policy, identifying acceptable, secure investments in compliance with the company’s debt covenants and make short-term investments. Track and monitor short-term investments for foreign affiliates  - Initiate short-term borrowing to ensure the company has adequate funds available to meet its operating needs (revolver and swing line if/as needed) - Direct the calculation and timely payment of all interest and principal payments (term loans, bonds, revolver as applicable) - Oversee the calculation and payment of revolver commitment fees, LC fees, agent fees FXall foreign exchange trading fees, Bloomberg fees, and Escrow bank account fees. - Develop and maintain relationships with global bankers   Capital Markets - Develop an in-depth knowledge of all debt agreements, including the covenants - Direct the preparation and filing of the quarterly and annual compliance reports - Calculate and Track Excess Cash Flow to ensure any mandatory payments are properly made and we have adequate capacity for share repurchases etc. - Provide support to the accounting team for treasury related items; Report on the fair market value of the company’s debt - Work with Tax to cost effectively repatriate earnings and to minimize withholding taxes on interest - Assist with preparation of recapitalization / decapitalization proposals for foreign affiliates - Assist with monthly preparation, review and submission of Calculation and underlying support for Base Borrowing Certificate   Interest Rates/Foreign Exchange - Prepare the annual and five-year plan for interest expense, including the development of interest rate forecasts - Work with Treasurer on interest rate settings for the company’s floating rate debt - Ensure we have ability to trade FX forwards, FX Swaps and Interest rate Swaps by ensuring we have ISDAs and adequate available capacity with relationship banks. - Assist in developing strategies to manage interest rate risk (interest rate swaps) - Assist in refinancing the company’s credit facility and long-term debt, as well as funding acquisitions   Insurance - Collaborate with the company’s insurance broker to develop the annual renewal strategies - Assist Treasurer in identifying the company’s major risk exposures - Evaluate proposals from various insurance carriers and recommend selection based on coverage, exclusions, retention level and costs - Ensure there is a coordinated and consistent approach to insurance worldwide - Assist with Summarizing coverage, cost and loss experience for senior management - Work with business units to minimize potential claims   Policies/Internal Controls - Establish and document a system of internal controls within Treasury (SOX compliant) - Initiate new and creative approaches to streamline treasury processes, and reduce cost while ensuring adequate controls are in place (think outside of the box) - Draft treasury policies and procedures - Investigate and leverage treasury synergies within other business units/areas to improve processes and reduce cost      Other - Become a business partner; develop a detailed knowledge of the business - Act as mentor and also supervise and guide Treasury staff including overall direction and coordination of the group as well as the evaluation of the back office Treasury staff in Mason, Ohio.  Carries out supervisory responsibilities in accordance with Cengage Learning’s policies and applicable laws.  Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requisition ID
2020-8481
Job Locations US-NJ-Remote
Posted Date 1 month ago(5/31/2020 6:48 PM)
Plan, organize, and prioritize sales strategies to achieve established sales targets - Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools - Generate realistic sales targets for both our installed business and competitive takeaways - Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations - Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives - Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives - Participate in planning process for development of District Business Plan to maximize use of team resources - Develop daily plans utilizing sales system to optimize sales calls on campus - Develop and implement plan for effective strategic sampling of e-samples and print Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals - Conduct sales calls with decision makers - Represent full lists across assigned product sets and accounts - Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools - Present strong demonstrations of full product offering, including print, Custom and Digital solutions - Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business - Implement Direct to Student sales strategies through our Cengage.com portal - Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Scout and report reviewer or faculty consultant leads - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Update and maintain customer database (Magellan) - Report to manager as required - Fulfill team support roles as required - Communicate & coordinate effectively as required with sales specialist and other sales personnel
Requisition ID
2020-8459
Job Locations IN-Delhi
Posted Date 4 months ago(3/16/2020 1:20 PM)
As a SQL Database Developer on our team, you'll have responsibility for building and maintaining a significant number of Microsoft SQL Server database components as well as customer-facing enterprise applications, such as SAM (Skills Assessment Manager--a web-based training platform that helps students develop proficiency using Microsoft Office and related software tools).   Your responsibilities will include: - Development, approval, and implementation of a variety of database projects. - Development of software solutions using industry and client's best standards & learning practices. - Involvement in major development projects to support of SAM users and sales teams. - Collaborate with developers to write high performance stored procedures as per story requirements. - Analyze, diagnose and write scripts to fix data in production - Participate in release planning and story reviews - Leverage familiarity with the application to ensure use cases aren't missed. - Execution Plan Analysis and Optimizing Queries Skills - Serving as a resource/consultant to business units, understanding and advising on how to integrate and support emerging technologies. - Working on independent projects as well as on small teams developing software solutions in a fast-paced, dynamic environment. - Maintaining systems knowledge and keeping abreast of emerging database development technologies. - When needed, serving as a database lead supporting a variety of development efforts.
Requisition ID
2020-8415
Job Locations US-NJ-Remote
Posted Date 1 month ago(5/29/2020 9:25 PM)
- Master sales call activities to prospective customers to explore and present digital product solutions. - Meet or exceed quarterly and annual sales goals. - Create and execute strategic territory and business plans. - Drive new business to cultivate growth within the territory. - Provide accurate forecasts and sales activity reporting using SalesCloud and other sales tools. - Participate in network-building opportunities including conferences, group presentations, and industry functions.
Requisition ID
2019-8229
Job Locations US-KY-Independence
Posted Date 4 days ago(7/7/2020 2:46 PM)
Core responsibilities: - You will serve as the primary contact for Cengage's digital customers. - Focus on the digital customers’ journey from product adoption through renewal of the business each term. - Monitor success of digital courses, interpret data and retain a positive customer experience. - You will actively nurture relationships, ensure satisfaction, drive revenue and cultivate customer success. - You will strive to exceed service level targets and prioritize needs to meet customer timelines. - You will act as the 'voice of the customer' to contribute towards product enhancements and a better user experience. - Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements. Desired Qualities: - Be a strategic partner ensuring instructors are digitally engaged each and every term. - Be able to interpret data to partner with sales districts in order to develop of strategies to increase adoption, sell-through, and usage of all digital products. - Work to ensure customer satisfaction and loyalty, targeting and ensuring product usage and retention. - Anticipate obstacles in advance, determine possible solutions, achieve superior results. Maintain high levels of planning and organization within your territory, identifying areas of improvement, and implementing your own strategies to achieve the desired outcome. - Ensure all digital adoptions are setup and deployed accurately as well as identify at-risk customers. Foster communication with our customers. Each instructor should be set on a positive trajectory going into first day of class. - Be a Problem Solver. Monitor the success of your territory's digital courses, focusing on activations, usage, support tickets, along with other course details. Actively assist the customer in obtaining the quickest resolution, provide initial troubleshooting, and ensure that digital courses are running smoothly. - Focus on Retention & Renewal. Work hand-in-hand with our digital customers. Relay product information that is vital to their course as well as assist them in every facet of their digital journey. Check in with each customer, aiming at renewing the course at the end of every term, thus starting the support cycle over. - You will support customers to ensure that they successfully navigate our digital products, training resources and overall organization. - Provide pre-sales support with a central focus on driving our compelling services and support story at Cengage. - Be willing to assist with other projects within the department, support your colleagues when workload differentiate, and collaborate within all parts of the organization to keep current on all Cengage products, sales, service and support.
Requisition ID
2019-7089
Job Locations US-Remote
Posted Date 1 month ago(5/31/2020 6:53 PM)
As a member of the Higher Education sales team, the Learning Consultant will plan, coordinate, and implement selling strategies for a defined print and digital product set to achieve established sales targets and goals within an assigned sales territory. The Sales Representative will conduct sales activities in coordination with sales management, as well as specialist Field and Inside Sales personnel. As a Learning Consultant you will form relationships with decision makers, represent and promote assigned Cengage Learning products to customers, and provide post-sales support as needed to drive sell-through, digital activations, and usage. In addition, you will advise Product teams of marketing trends, competitive developments, and editorial or product improvement opportunities in the field. Craft strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations - Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives - Work with sales specialist and other sales personnel (Key Account Managers, Customer Success Managers, and Inside Learning Consultants) to achieve district and territory sales objectives - Participate in planning process for development of District Business Plan to improve use of team resources - Develop daily plans utilizing sales system to optimize sales calls on campus - Develop and implement plan for effective strategic sampling of e-samples and print Promote Cengage products to all customers to achieve and/or exceed revenue goals and goals - Conduct sales calls with decision makers - Represent full lists across assigned product sets and accounts - Coordinate with Strategic Accounts team to ensure complete coverage of Upper Level and Intro courses - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to build positive relationships with key instructors across assigned schools - Present strong demonstrations of full product offering, including print, Custom and Digital solutions - Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business - Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost-effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Update and maintain customer database (Magellan) - Report to manager as required - Fulfill team support roles as required - Communicate & coordinate effectively as required with sales personnel
Requisition ID
2019-7003

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