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Job Locations US-MA-Boston
Posted Date 3 hours ago(8/7/2020 11:10 AM)
Partner with a highly collaborative and motivated Finance team dedicated to serving the Cengage Global Businesses, a division of Cengage and global leader in education, learning and research resources online. Cengage Global Businesses is comprised of 4 business units - National Geographic English Language Teaching, International Higher Education, Gale and international K12 with annual revenue approaching $0.5B and industry leading profit margins.  This role will report into the SVP, CFO of our Global Businesses who reports into the CFO of Cengage.     The VP, Finance will be responsible for the financial and performance management framework of Cengage Global Businesses and for central management, coordination and implementation of all Cengage Group related finance activities.  Working with finance teams across international regions and Cengage Group finance functions, this encompasses (i) Financial Planning  - strategic planning, operational plans, annual budgeting, forecasting, resource / capital allocation (ii) Management reporting and analysis to support effective decision making (iii) Group reporting  (iv) Implementation and maintenance of global accounting policies and processes (v) Tax and Treasury ( vi) Development and maintenance of effective risk management and internal control frameworks. This role is responsible for a cost base of approx. $190m and cost oversight of a further $62m in allocations.     Main activities/responsibilities:   Finance Leader - Act as a key commercial business partner and advisor to the Chief Finance & Operating Officer for the Global Businesses as a member of the global leadership team - Lead financial matters and ensure delivery of business and operational objectives in accordance with short- and long-term goals. - Drive efficiencies and service levels within the embedded Finance team. - Consistent and extensive collaboration within finance and across Cengage, including colleagues in all Geographies and critical business functions.   Capital Allocations - Support realistic and structured decisions on investments and capital allocation, including acquisitions and disposals, ensuring they are measured against financial targets. This includes investment priorities and development of investment cases. Identify, address and implement solutions for operational improvement and cost opportunities.   Compliance and Operations - Lead the Global Finance team, providing strong professional leadership. - Drive implementation of global Finance process, policies, controls and procedures within the team. - Develop and motivate team to provide a continuously improving service and functional bench strength to ensure it has the right capabilities. - Ensure the business always remains in line with control standards and ethics policies - Work with Corporate Finance as a key leader for significant contracts and areas of judgement to ensure compliance with accounting standards and coordination with Corporate Controller’s organization - Work with regional finance leadership to ensure successful statutory audit processes. Operational Oversight - Challenge the business to drive sustainable value proactively through informed and insightful decision making   Financial Planning & Analysis - Lead planning and forecasting processes providing accurate and timely future facing data and metrics on which to base decisions. Oversight of actual monthly results and KPIs and informed and insightful commentary thereon. - Provide financial insight and analysis to support strategic decision making: Business analysis linking the financial and business levers - Lead review of P&Ls, balance sheets, and cash flows with an eye to optimizing investment, highlighting concerns and opportunities, and developing solutions to address issues and capitalize on opportunities.   Business Systems - Understand tools and systems that support the finance and operations teams globally And work with the CGT and/or Hyperion teams on recommendations for improvements where necessary Treasury & Tax - Work with Corporate Treasury and Corporate FP&A on key cash metrics such as DSO, DPO and inventory turns by region as well as sharing cash flow by region; - Support Corporate and regional treasury with international cash planning, bank reconciliations, funding requirements and all compliance measures. - Support Corporate and regional tax with filings, provisions, audits and all compliance measures.
Requisition ID
2020-8925
Job Locations US-CA-Temecula
Posted Date 3 days ago(8/4/2020 12:23 PM)
- Owns product and systems training for all functions within the enrollment department, including existing team members, new hires, and contractors. - Creates departmental best practices for training, documentation, and execution of training programs. - Organizes, manages, and facilitates training and training programs for both groups and individuals. - Works cross-functionally with Product, Marketing, and other key departmental stakeholders involved in the creation, promotion, and launch processes of programs. - Leads monthly meetings to report on project status and training program success and make recommendations for processes improvements. - Owns documentation process; builds and maintains training document repository. - Manages, supports, and owns continuous improvement of departmental training tools to streamline enrollment processes. - Audits and monitors enrollment activities to provides Enrollment Leadership with process and operational improvement recommendations. - Performs additional duty as needed.
Requisition ID
2020-8920
Job Locations US-NY-Clifton Park
Posted Date 3 days ago(8/4/2020 9:40 AM)
As the Product Manager for Milady, you’ll lead the portfolio of beauty and wellness educational products.   A Product Manager is the expert in their market, the visionary for their discipline, the problem solver for the learner, and the leader of their product team across Milady and Cengage. You are accountable for the entire lifecycle of your products. You create your product strategy by developing hypotheses, evaluating data, analyzing market and competitive trends, testing ideas in the market, iterating, and ultimately making product decisions based on evidence and insights. While keeping in alignment with business priorities, you take customer needs from concept to launch, focusing on timely delivery, holistic product quality, and an effective learning experience.   To achieve these goals, you are an integrator, leading a cross-functional team by fostering a creative and collaborative environment aligned toward a collective mission. You are consistently problem solving, bringing the team together, and actively considering the expertise of all team members.  You are ultimately accountable for the success of your products.
Requisition ID
2020-8917
Job Locations US-NY-Clifton Park
Posted Date 3 days ago(8/4/2020 9:45 AM)
As the Creative lead for the Milady product team, you’ll have primary responsibility conceiving and executing the look and feel of our portfolio of beauty and wellness educational products. In this highly visible, hands on role, you will ideate, strategize, design, direct, plan, implement, manage and evolve creative assets that advance our digital and print educational products. You will be a key member of the Milady product team, contributing to the evolution of our content.   The Associate Creative Director role requires hands-on technical design expertise, combined with excellent communication and organizational skills. This demanding and creative role requires a committed and responsible person, who continually expands their skill set and knowledge, and can meet tight deadlines, on budget, and with quality results.
Requisition ID
2020-8914
Job Locations US-TX-Remote
Posted Date 1 day ago(8/6/2020 2:32 PM)
Plan, organize, and prioritize sales strategies to achieve established sales targets - Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools - Generate realistic sales targets for both our installed business and competitive takeaways - Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations - Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives - Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives - Participate in planning process for development of District Business Plan to maximize use of team resources - Develop daily plans utilizing sales system to optimize sales calls on campus - Develop and implement plan for effective strategic sampling of e-samples and print Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals - Conduct sales calls with decision makers - Represent full lists across assigned product sets and accounts - Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools - Present strong demonstrations of full product offering, including print, Custom and Digital solutions - Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business - Implement Direct to Student sales strategies through our Cengage.com portal - Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Scout and report reviewer or faculty consultant leads - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Update and maintain customer database (Magellan) - Report to manager as required - Fulfill team support roles as required - Communicate & coordinate effectively as required with sales specialist and other sales personnel  
Requisition ID
2020-8912
Job Locations US-MI-Farmington Hills
Posted Date 1 week ago(7/29/2020 10:57 AM)
The Director of Product Management, Digital Humanities, is responsible for leading an innovative team that focuses on products and services to support digital humanities, including the Gale Digital Scholar Lab. With the launch of the Gale Digital Scholar Lab in 2018, Gale cemented its global leadership position in primary source publishing and reinforced our reputation as a technology innovator. To be successful in this role, the Director will own our global digital humanities strategy, oversee ongoing product development, and partner on go-to-market planning in order to create new possibilities for scholars and drive business results for Gale. With a mind toward solving meaningful user problems and differentiating Gale’s solutions within the research and teaching landscape, the Director is accountable for delivery of software products that support revenue and billings goals, market understanding and sizing, pricing, and setting strategies for future growth. Working with the team, the Director will create product roadmaps and investment cases, drawing on prior product management experience to support the rapid development and enhancement of highly successful products. Creating a clear vision, aligning shared teams around common goals, and building support for the program at all levels of the organization are critical competencies. The Director of Product Management, Digital Humanities mentors a team of Digital Scholarship Specialists and Product Managers, providing them with the tools and guidance required to research, conceptualize, design, test, plan and launch new tools, features and product concepts focused on the needs of the digital humanities faculty and researchers.  Working with and learning from customers and users is essential for all members of the team, and the Director will spend significant time building relationships with librarians and researchers, as well as representing Gale as a spokesperson at conferences, through publications and other customer-facing assets (video, social media, etc.) to build Gale’s thought leadership among the global digital humanties community.   AS DIRECTOR PRODUCT MANAGEMENT, DIGITAL HUMANITIES, YOU WILL: - Understand the global Digital Humanities market at the undergraduate and graduate level; develop a depth of expertise around requirements for research, teaching and learning within the digital humanities as well as maintain a constant pulse on market conditions and competitive solutions - Lead your team to develop the strategy, product vision, product concepts, roadmap and metrics for product capabilities required to deliver against user requirements and company financial plans, collaborating as needed across regions, product areas and functions - Oversee the build and launch of differentiated products and features through ongoing testing and iteration - Work collaboratively with software engineering, UX, content strategy, marketing, sales and other teams on innovative technology driven solutions and go-to-market success - Own the P&L for Gale’s digital humanities portfolio; document and communicate project status and budget forecasts to senior management and stakeholders - Through market, product and consumer research, identify, explore and validate new product opportunities   AS A PRODUCT LEADER AND PEOPLE MANAGER, YOU WILL: - Ensure that all team members understand their roles, have clear expectations, and are accountable for achieving their goals - Oversee profitability, deliverables, timelines and budgets - Review work, troubleshoot and provide feedback to your team - Consistently demonstrate behavior in line with company ethos - Manage and cultivate the career development of staff members - Raise the overall skill level of the product management team by developing and honing a consistent set of product development practices - With support from corporate recruiters and HR business partners, manage human resources in your area, including hiring; coaching; performance management; and separation - Develop and retain a bench capable of assuming higher-level responsibilities quickly and completely
Requisition ID
2020-8910
Job Locations US-MI-Farmington Hills
Posted Date 3 days ago(8/4/2020 1:48 PM)
- Work as a software engineer in a collaborative environment with passion, ownership and commitment - Test-drive awesome code, working closely with other Agile team members - Take ownership of tasks; drive the completion of all kinds of work tasks - Help break down, estimate, and provide just-in-time design for small increments of work - Build a strong team using their collaboration skills - Promote improvements in version control, continuous integration, project build, and project automation - Contribute to design of overall architecture of the web application - Learn and champion software development best practices such as Test Driven Development and Performance testing - Pair program with different people to accomplish stories and tasks - Perform root cause analysis, technology evaluation, and design spikes - Provide direction and share knowledge with team members in areas of expertise - Continuously learn, and be unafraid to learn new practices, processes, technologies and languages - Continuously act to enhance knowledge of new technologies, business processes, and project management skills, staying abreast of trends, latest industry developments and knowledge sharing among colleagues
Requisition ID
2020-8908
Job Locations US-MI-Farmington Hills
Posted Date 3 days ago(8/4/2020 2:04 PM)
- Work as a software engineer in a collaborative environment with passion, ownership and commitment - Test-drive awesome code, working closely with other Agile team members - Take ownership of tasks; drive the completion of all kinds of work tasks - Help break down, estimate, and provide just-in-time design for small increments of work - Build a strong team using their collaboration skills - Promote improvements in version control, continuous integration, project build, and project automation - Contribute to design of overall architecture of the web application - Learn and champion software development best practices such as Test Driven Development and Performance testing - Pair program with different people to accomplish stories and tasks - Perform root cause analysis, technology evaluation, and design spikes - Provide direction and share knowledge with team members in areas of expertise - Continuously learn, and be unafraid to learn new practices, processes, technologies and languages - Continuously act to enhance knowledge of new technologies, business processes, and project management skills, staying abreast of trends, latest industry developments and knowledge sharing among colleagues
Requisition ID
2020-8907
Job Locations US-MA-Boston
Posted Date 1 week ago(7/29/2020 10:45 AM)
The Program Management Office (PMO) is the strategic execution arm of Cengage’s Global Product Technology organization.   This role will serve as the effective “chief of staff” to our Service Experience (SX) team by providing direct support to the SVP of SX and his direct reports.  This work includes management of that team’s major initiatives and helping to improve operational efficiencies.   This role will be high-visibility and will offer exciting challenges in problem solving, collaboration and communication, cross-team orchestration, and day-to-day team management and leadership.   The broader PMO team which you would be joining are the “grease” that drive our execution of strategic initiatives from ideation and initiation to market launch. We are the go-to people to ensure initiative teams are focused on the highest-value work.  We also make sure each initiative is organized, value is ultimately delivered, and all key stakeholders can tell a consistent story of initiative progress.    We are looking for a talented Program Manager to join our team.  Responsibilities include:   - Oversee cross-functional organization-wide projects or initiatives for all phases of those initiatives (ideation, build, go-to-market, conclusion). - Track and forecast progress to completion of high priority initiatives for the executive team, identifying obstacles as they arise. - Communicate initiative status to the executive team, pulling in other executives or team members as necessary to help drive decisions. - Provide decision support through data gathering, information analysis, and presentation of considerations to relevant stakeholders. - Proactively flag (and/or solve!) roadblocks, dependencies, and tradeoffs. - Serve as an advisor and counsel to the executive’s (SVP’s) direct reports. - Identify the areas to which they must direct their focus and identify metrics for success, revisiting regularly and evaluating progress.
Requisition ID
2020-8906
Job Locations US-MI-Farmington Hills
Posted Date 1 week ago(7/30/2020 6:43 PM)
As a Sr. Software Engineer at Cengage, you'll be responsible for creating and coding products, leading code reviews, collaborating and communicating with fellow engineers, product owners, and other leaders in the department and across the organization  The responsibilities of the role include mentoring others and leading the design, implementation, and maintenance of critical components of Cengage's online product suite. A primary focus of your role will be to take ownership of the technical direction and implementation of assigned products and components. To be successful in this role, you should be able to demonstrate strong technical skills including hands-on coding ability and a good understanding of architecture and planning.   Responsibilities:   - Write high-quality software as a member of an Agile team. - Accurately estimate and plan the work necessary to build a new feature or component. - Analyze complex business problems to determine the best technological solution. - Write effective unit and functional tests. - Design APIs to support new integrations. - Lead domain modeling sessions and capture the resulting domain models. - Mentor less-experienced team members. - Contribute to improvements of our Agile process. - Develop stories and drive the execution of multiple business plans, projects and team-level technical work. - Serve as a mentor and technical point person for the development teams. - Share knowledge/experience among team members in pursuit of product goals. - Strive to gain the respect of team members, team leaders, managers, colleagues, peers, customers, and fellow employees. - Demonstrate the ability to initiate and drive change. - Contribute to effective sprint and release planning by estimating Epics with a high degree of accuracy. - Demonstrate the ability to translate strategies into cohesive application designs. - Make sound, effective decisions that have a significant positive impact on the operating results of the department. - Be fluent in at least one formal analysis and design methodology with the ability to lead/instruct others and architect solution(s) toward the satisfaction of requirements.
Requisition ID
2020-8904
Job Locations US-OK-Remote
Posted Date 2 weeks ago(7/27/2020 9:12 AM)
As a member of the National Geographic Learning (NGL) Sales Team, the Customer Success Consultant  (CSC) is a new specialist position that engages with our sales team, NGL resources across the organization, and with School (Pre-K 12) customers, on our market leading print/digital solutions.   The CSC works with the Regional Sales team to facilitate sales of our digital products, increase digital capacity as well as serving as the digital advocate for customers, field sales and the overall organization. This position will also drive successful activation, implementation and utilization of our digital products to improve outcomes for students     The CSC will be actively involved in the coordinating of NGL resources such as marketing, product, technology. The CSC will need to demonstrate awareness of curricular trends, knowledge of State and/or National Standards and to ensure NGL is leveraging all capabilities to ensure sales and customer success.   The CSC heavily influences customer selection of NGL solutions by creating, customizing, and delivering high quality sales presentations at a State and a Local District level, developing and delivering pre and post sales implementation coaching to our internal teams and training to our customers (including web based training) and customer service, as well as creating NGL workshops and awareness sessions (as needed) to promote the NGL products. This position will actively participate in a collaborative process to effectively launching new products to sales teams and customers. The CSC is accountable to regional sales performance but reports to the Customer Success Director or Customer Success Associate Manager. The CSC must believe in the joy of learning and the power of education. - As a regional team member, the Customer Success Consultant  conducts customized digital sales presentations that are engaging, highly focused on digital capabilities, and result in the selection of NGL solutions. - The CSC will serve as the digital expert on all platforms, focusing on how our software works. The CSC will utilize that expertise to provide first class internal digital training and support with our sales teams. - The CSC will support Digital Fulfillment by leading conversations with district contacts regarding their needs and assist with Digital Fulfillment implementation. - The CSC will confer with customers and engineering partners to assess solution needs, determine system requirements, and manage customer relations by soliciting and logging feedback and evaluating the data we receive. - The CSC is responsible for facilitating training sessions (live, virtual, asynchronous) that result in successful implementation of NGL products in the K12 classroom to drive usage of NGL digital solutions in the learning experience. - The CSC assists in Digital Sales by completing local district digital questionnaires, technical requests and RFP and RFI’s with clear and accurate responses. - Coaches/trains/certifies Sales Consultants and Regional Managers on curriculum, digital trends, and NGL digital solutions. - Through a collaborative effort, develops customer facing sales enablement tools and internal guides to demonstrate the power of NGL curriculum and digital solutions across Pre-K-AP spectrum. - Researches the industry on an on-going basis to know what changes may be on the horizon that will impact current and future sales. - Collaborates with sales teams on State and Local District submissions to ensure all materials are complete. Reviews correlations and gathers information and offers input on competitive analysis in addition to reviewing 3rd party data (such as EdReports) as needed. - Twice a year, the Customer Success Consultant collaborates with the Regional Manager and NGL marketing to produce the regional sales plan for math. - Integrates, collaborates and communicates with Regional Managers, Sales Consultants, and the other Customer Success Consultant s. Maintains a list that reports sales activities and is highly accountable to and for the sales of the region. - CSC will be a generalist but a champion/lead for a specific diCSCipline so there is a two directional flow between sales and marketing/product of information and feedback. CSC would be actively involved in the creation of sales enablement tools for that diCSCipline.
Requisition ID
2020-8899
Job Locations US-FL-Remote
Posted Date 2 weeks ago(7/27/2020 9:16 AM)
As a member of the National Geographic Learning (NGL) Sales Team, the Customer Success Consultant  (CSC) is a new specialist position that engages with our sales team, NGL resources across the organization, and with School (Pre-K 12) customers, on our market leading print/digital solutions.   The CSC works with the Regional Sales team to facilitate sales of our digital products, increase digital capacity as well as serving as the digital advocate for customers, field sales and the overall organization. This position will also drive successful activation, implementation and utilization of our digital products to improve outcomes for students     The CSC will be actively involved in the coordinating of NGL resources such as marketing, product, technology. The CSC will need to demonstrate awareness of curricular trends, knowledge of State and/or National Standards and to ensure NGL is leveraging all capabilities to ensure sales and customer success.   The CSC heavily influences customer selection of NGL solutions by creating, customizing, and delivering high quality sales presentations at a State and a Local District level, developing and delivering pre and post sales implementation coaching to our internal teams and training to our customers (including web based training) and customer service, as well as creating NGL workshops and awareness sessions (as needed) to promote the NGL products. This position will actively participate in a collaborative process to effectively launching new products to sales teams and customers. The CSC is accountable to regional sales performance but reports to the Customer Success Director or Customer Success Associate Manager. The CSC must believe in the joy of learning and the power of education. - As a regional team member, the Customer Success Consultant  conducts customized digital sales presentations that are engaging, highly focused on digital capabilities, and result in the selection of NGL solutions. - The CSC will serve as the digital expert on all platforms, focusing on how our software works. The CSC will utilize that expertise to provide first class internal digital training and support with our sales teams. - The CSC will support Digital Fulfillment by leading conversations with district contacts regarding their needs and assist with Digital Fulfillment implementation. - The CSC will confer with customers and engineering partners to assess solution needs, determine system requirements, and manage customer relations by soliciting and logging feedback and evaluating the data we receive. - The CSC is responsible for facilitating training sessions (live, virtual, asynchronous) that result in successful implementation of NGL products in the K12 classroom to drive usage of NGL digital solutions in the learning experience. - The CSC assists in Digital Sales by completing local district digital questionnaires, technical requests and RFP and RFI’s with clear and accurate responses. - Coaches/trains/certifies Sales Consultants and Regional Managers on curriculum, digital trends, and NGL digital solutions. - Through a collaborative effort, develops customer facing sales enablement tools and internal guides to demonstrate the power of NGL curriculum and digital solutions across Pre-K-AP spectrum. - Researches the industry on an on-going basis to know what changes may be on the horizon that will impact current and future sales. - Collaborates with sales teams on State and Local District submissions to ensure all materials are complete. Reviews correlations and gathers information and offers input on competitive analysis in addition to reviewing 3rd party data (such as EdReports) as needed. - Twice a year, the Customer Success Consultant collaborates with the Regional Manager and NGL marketing to produce the regional sales plan for math. - Integrates, collaborates and communicates with Regional Managers, Sales Consultants, and the other Customer Success Consultant s. Maintains a list that reports sales activities and is highly accountable to and for the sales of the region. - CSC will be a generalist but a champion/lead for a specific diCSCipline so there is a two directional flow between sales and marketing/product of information and feedback. CSC would be actively involved in the creation of sales enablement tools for that diCSCipline.
Requisition ID
2020-8898
Job Locations US-KY-Remote
Posted Date 2 weeks ago(7/22/2020 12:50 PM)
Plan, organize, and prioritize sales strategies to achieve established sales targets - Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools - Generate realistic sales targets for both our installed business and competitive takeaways - Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations - Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives - Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives - Participate in planning process for development of District Business Plan to maximize use of team resources - Develop daily plans utilizing sales system to optimize sales calls on campus - Develop and implement plan for effective strategic sampling of e-samples and print Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals - Conduct sales calls with decision makers - Represent full lists across assigned product sets and accounts - Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools - Present strong demonstrations of full product offering, including print, Custom and Digital solutions - Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business - Implement Direct to Student sales strategies through our Cengage.com portal - Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Scout and report reviewer or faculty consultant leads - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Update and maintain customer database (Magellan) - Report to manager as required - Fulfill team support roles as required - Communicate & coordinate effectively as required with sales specialist and other sales personnel
Requisition ID
2020-8893
Job Locations US-OH-Remote
Posted Date 2 weeks ago(7/23/2020 3:47 PM)
As a member of the Higher Education sales team, an Account Executive will plan, organize, and implement selling strategies for a defined print and digital product set to achieve established sales targets and goals at accounts within an assigned sales territory.  Sales activities will be conducted in coordination with sales management, as well as specialist Field and Inside Sales personnel.  An Account Executive will build relationships with decision makers, represent and promote assigned Cengage Learning products to customers, and provide post-sales support as needed to drive sell-through, digital activations, and usage.  In addition, he / she will advise Product teams of marketing trends, competitive developments, and editorial or product improvement opportunities in the field.   Responsibilities:   Plan, organize, and prioritize sales strategies to achieve established sales targets - Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools - Generate realistic sales targets for both our installed business and competitive takeaways - Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations - Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives - Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives - Participate in planning process for development of District Business Plan to maximize use of team resources - Develop daily plans utilizing sales system to optimize sales calls on campus - Develop and implement plan for effective strategic sampling of e-samples and print Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals - Conduct sales calls with decision makers - Represent full lists across assigned product sets and accounts - Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools - Present strong demonstrations of full product offering, including print, Custom and Digital solutions - Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business - Implement Direct to Student sales strategies through our Cengage.com portal - Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Scout and report reviewer or faculty consultant leads - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Update and maintain customer database (Magellan) - Report to manager as required - Fulfill team support roles as required - Communicate & coordinate effectively as required with sales specialist and other sales personnel
Requisition ID
2020-8892
Job Locations US-MA-Boston
Posted Date 2 weeks ago(7/21/2020 10:23 AM)
As part of a high-performance team, the Associate Content Manager (ACM) is charged with overseeing the creation of high-quality content by authors, vendors, and subject matter experts for use in print and digital products; having content finished, which includes accuracy checking and copyediting; delivering final content to digital production; and creating print-ready files for the printer. The Content Manager works collaboratively with various stakeholders to ensure content for assigned projects meets requirements and is delivered on schedule and within budget.   - Creates and maintains schedule and budget for all content sourcing, finishing, and print production activities - Identifies appropriate content sources to fulfill Learning Designer objectives - Hires and manages content providers (vendors, authors, SMEs), content finishers, and print production vendors to schedule, budget, and quality standards - Successfully completes tasks that prepare quality content, including content updating, preparation, copyediting, and other content sourcing and preparation tasks - Manages all print production work (composition, proofreading, indexing, etc.) and oversees print products through manufacturing and delivery to the warehouse - Ensures content adheres to ADA compliance standards - Understands content delivery workflow for assigned products; delivers content that meets Cengage’s technical requirements - Ensures that content delivery follows accepted processes and standards. Provides guidelines, requirements, and training to authors and subject matter experts as needed.  
Requisition ID
2020-8890
Job Locations US-CA-Temecula
Posted Date 7 days ago(7/31/2020 3:02 PM)
The Senior Desktop Support Technician will install, update, and repair personal computer hardware and software systems. This position will also be responsible for recommending, maintaining, and implement desktop solutions in support of organizational business needs. Roles and Responsibilities: - Friendly, customer-first attitude with eagerness to assist others. - Responsible, reliable, and trustworthy. - Effectively applies advanced technical knowledge to solve a range of problems, providing escalated technical support to end-users. - Respond to service requests via the help desk ticketing system, telephone calls, email, and internal customer requests for technical support. - Possess exceptional troubleshooting, analytical and organizational skills, including ability to document all procedures. - Provide a comprehensive approach to evaluating new software and/or hardware and making recommendations on system improvements and upgrades. - Mentor/assist colleagues by providing information, advice, and suggestions to help them be more successful. - Demonstrates self-initiative, time management skills, an ability to work independently, and a willingness to improve or enhance responsibilities of the position.
Requisition ID
2020-8889
Job Locations US-OH-Mason
Posted Date 3 weeks ago(7/15/2020 9:23 AM)
The Product Management groups at Cengage Learning are responsible for developing a keen understanding of customer needs, translating those ideas into innovative product strategies for the higher education market, and managing those strategies through execution and successful launch.   The Director, Higher Ed & Skills Product Strategy & Operations will work directly with the Product Organization’s team members, Directors, and VPs to analyze product performance, market and business trends, and team operational effectiveness. The Director will also serve as the primary go-to for special initiatives—sharing the projects, providing analysis, and managing projects cross-functionally.  Example projects include synthesizing research into actionable strategic recommendations, analyzing historical and competitive business information, defining and refining new ways to work, and spearheading projects that drive the HE&S Product priorities.   Support and develop an agenda of operational excellence: - Lead critical analysis and recommendations on long-range projects within the Higher Education and Skills Product business, including those to achieve operational improvements - Define, structure, and execute operational initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing actionable recommendations including presenting these findings to executive management - On projects, lead managers and analysts to design and execute on the work   Engage deeply in the product organization, among others: - Form a deep understanding of Cengage Learning’s products, processes, systems/tools, personnel, and strategic direction - Approaches and solutions will often include a direct partnership with front-line teams, process documentation, training plans, and engagement through implementation - Along the way, look for other opportunities to increase our effectiveness and efficiency to encourage an environment of continuous improvement and process innovation
Requisition ID
2020-8885
Job Locations US-OH-Remote
Posted Date 3 weeks ago(7/17/2020 6:53 PM)
As a member of the Higher Education sales team, an Account Executive will plan, organize, and implement selling strategies for a defined print and digital product set to achieve established sales targets and goals at accounts within an assigned sales territory.  Sales activities will be conducted in coordination with sales management, as well as specialist Field and Inside Sales personnel.  An Account Executive will build relationships with decision makers, represent and promote assigned Cengage Learning products to customers, and provide post-sales support as needed to drive sell-through, digital activations, and usage.  In addition, he / she will advise Product teams of marketing trends, competitive developments, and editorial or product improvement opportunities in the field.   Responsibilities:   Plan, organize, and prioritize sales strategies to achieve established sales targets - Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools - Generate realistic sales targets for both our installed business and competitive takeaways - Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations - Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives - Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives - Participate in planning process for development of District Business Plan to maximize use of team resources - Develop daily plans utilizing sales system to optimize sales calls on campus - Develop and implement plan for effective strategic sampling of e-samples and print Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals - Conduct sales calls with decision makers - Represent full lists across assigned product sets and accounts - Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools - Present strong demonstrations of full product offering, including print, Custom and Digital solutions - Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business - Implement Direct to Student sales strategies through our Cengage.com portal - Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Scout and report reviewer or faculty consultant leads - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Update and maintain customer database (Magellan) - Report to manager as required - Fulfill team support roles as required - Communicate & coordinate effectively as required with sales specialist and other sales personnel
Requisition ID
2020-8880
Job Locations US-NY-Remote
Posted Date 3 weeks ago(7/20/2020 8:27 PM)
Plan, organize, and prioritize sales strategies to achieve established sales targets - Develop and maintain a Territory Plan for every account in the assigned territory utilizing sales database tools - Generate realistic sales targets for both our installed business and competitive takeaways - Create strategic plans for high value opportunities, including sales campaigns, Custom project specifications and Digital presentations - Develop itineraries and effectively utilize personnel and other resources, via Territory Planning process, to achieve sales objectives - Work with sales specialist and other sales personnel (eg Engagement Managers, Customer Success Managers, Learning Consultants, and Business Development Directors) to achieve district and territory sales objectives - Participate in planning process for development of District Business Plan to maximize use of team resources - Develop daily plans utilizing sales system to optimize sales calls on campus - Develop and implement plan for effective strategic sampling of e-samples and print Represent and promote Cengage Learning products to all customers to achieve and/or exceed established sales targets and goals - Conduct sales calls with decision makers - Represent full lists across assigned product sets and accounts - Coordinate with Professional & Skills Learning Consultant team to implement account-based sales strategies and ensure complete coverage of all Cengage products an account - Sell Custom, Digital and bundling strategies into all sales calls - Use Consultative Selling Skills framework to create lasting relationships with key instructors across assigned schools - Present strong demonstrations of full product offering, including print, Custom and Digital solutions - Develop relationships with Bookstore Managers/Buyers to strategize sell-through and promotional campaigns and demonstrate understanding of retail business - Implement Direct to Student sales strategies through our Cengage.com portal - Attend conventions and evaluate sales/editorial opportunities as appropriate Develop and report content partnership opportunities at assigned accounts by reporting competitive market information and working as a liaison with publishing teams to sign content partnership contracts - Actively integrate and report faculty and content partnership opportunities into daily selling activities by seeking author contributors for content development for books, supplements, and digital product solutions - Scout and report reviewer or faculty consultant leads - Identify and report trends that could generate new content or marketing models for Cengage Learning Manage territory resources/budget - Qualify sampling needs in advance to avoid excess in shipping costs and units - Review sales and sampling reports to impact cost effectiveness of sales process - Manage T&E resources effectively Manage communications and reporting - Exhibit proficient use of technology communication tools - Update and maintain customer database (Magellan) - Report to manager as required - Fulfill team support roles as required - Communicate & coordinate effectively as required with sales specialist and other sales personnel
Requisition ID
2020-8879
Job Locations US-MA-Boston
Posted Date 3 weeks ago(7/14/2020 3:46 PM)
As a member of the National Geographic Learning team, the Marketing Coordinator supports the Global ELT Marketing group with marketing and sales support for all international marketing teams and the Young Learners/Teens/Academic/Adult markets. This position works closely with the Product Marketing team on marketing campaigns and initiatives as well as performing a variety of ongoing tasks. Additionally, they will support our brand-building efforts through creating and scheduling social media content.   Organization and attention to detail are critical to ensuring timely and accurate completion of marketing projects. This position coordinates with other departments, such as Sales, Editorial, Production, Technology, and Operations in the completion of his/her duties.   - Provide support to Product Marketing team for brand and product marketing campaigns - Assist with a wide variety of projects for the Product Manager team, Systems team, international Regional Managers, and global head offices - Work with the Global ELT Marketing team to create social media content to be deployed on our global accounts - Provide logistics support for sales meetings, conventions, and both internal and external events and meetings - Assist with data-gathering and market research initiatives - Work closely with Creative Services team to manage print production projects including quoting, project specifications, P.O. generation, shipping requirements, tracking CLDC delivery - Work with Director of Global Marketing on Speaker Travel, including complex international flight arrangements, Visa applications, travel advisories, vaccination requirements - Maintain department databases, such as author/speaker travel, and contact lists - Act as Finance liaison for Global ELT Marketing, including vendor setup, invoice processing, intercompany transfers, monthly reallocation of Meeting Card expenses, troubleshooting - Use in-house systems – Catalyst, Data Warehouse, Alfresco, SharePoint, Magellan, Widen, Workfront – to perform various tasks - Minimal overnight travel may be required. Limited travel around conferences may be needed (3-5 days per year maximum) - Perform other duties as assigned to meet department and company goals
Requisition ID
2020-8877

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